The Cloud Contact Center Market Research study offers a methodical way to stakeholder involvement and can have real business advantages. Twitter. Telecommunication and Information Technology Enabled Services, Which are the positive and negative factors impacting the Cloud Based Contact Center Market. In the secondary research process, various sources were referred to for identifying and collecting information for this study. In December 2021, storm SCIM improves administration efficiency for large contact centers, by automating agent provisioning and removing the need to manually add, remove or update users. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021, 16.2. Market revenue through Professional services is forecasted to grow at a CAGR of over 17.8% during 2022-32. These problems need to be properly taken care of by enterprises while using cloud-based telephone systems and contact centers to efficiently cater to customers. Presence of prominent enterprises, such as Oracle Corporation, Microsoft . The global Call Center Platforms Market is expected to grow at a Massive CAGR of 15% during the forecasting period of 2022 to 2029. Cloud-based contact centres can assist . This model eliminates the need for users to install or maintain contact center software on their own servers. - 48) TABLE 4 GLOBAL CLOUD-BASED CONTACT CENTER MARKET AND GROWTH RATE, 20162021 (USD MILLION, Y-O-Y%) TABLE 5 GLOBAL MARKET AND GROWTH RATE, 20222027 (USD MILLION, Y-O-Y%) FIGURE 9 SOLUTIONS SEGMENT EXPECTED TO ACCOUNT FOR LARGER MARKET SIZE IN 2022 FIGURE 10 LARGE ENTERPRISES SEGMENT EXPECTED TO ACCOUNT FOR LARGER MARKET SHARE IN 2022 FIGURE 11 PUBLIC CLOUD SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE IN 2022 FIGURE 12 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL EXPECTED TO ACCOUNT FOR LARGEST MARKET SIZE IN 2022 FIGURE 13 NORTH AMERICA EXPECTED TO ACCOUNT FOR LARGEST MARKET SHARE IN 2022, 4 PREMIUM INSIGHTS (Page No. Cloud Contact Center enables users to access their contact center from any device and from any location. The report also highlights the major key players focusing on their latest development. Among these, public cloud currently exhibits a clear Selling Price, Production Cost, and Competitive Strategies. Profitability by Market Segments, 19.1.8.3. This report offers current landscape of business strategies, industry growth, size, demand,. Cloud-Based Contact Center Market Overview: Cloud-Based Contact Center Market is estimated to be valued at US$ 45.5 billion with CAGR of 24.8% by 2030. Major Highlights of the Cloud Based Contact Center Market report released by HTF MI Market Breakdown by Applications: Call Routing and Queuing, Data Integration and Recording, Chat. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Solution, 2022-2032, 5.3.2. Currently, solution holds the majority of the total market share. I make $80,000 and have $220,000 in student debt. Telemarketing, governmental sectors, IT and telecommunications, and utility corporations are other significant industries in the UK call center market. However, regulations and long-term cost of hosting are adding to the performance pressure of solution providers. With cloud-based contact centers, agents can be deployed across the country with the goal of putting them closer to customers. ( UK: +44-753-713-2163 ) PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request). Y-o-Y Growth Trend Analysis By Solution, 2017-2021, 5.5. Genesys Cloud CX is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. Users who are not aware that their company's infrastructure has to be upgraded and might obtain advice from cloud professional services vendors. MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Cloud Contact Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent . Market Attractiveness Analysis By Region, 12. Europe is a key producer and consumer of modern technology, acting as the hub for some of the biggest tech hubs worldwide. Note: Information in the above chart consists of dummy data and is only shown here for representation purpose. Profitability by Market Segments, 19.1.4.3. America, and Middle East and Africa, where North America currently dominates the global market. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Deployment Model, 8.2. Historical Market Size Value (US$ Mn) Analysis By Organization Size, 2017-2021, 9.3. The first approach involves estimating the market size by summation of companies revenue generated through the sale of solutions and services. The rising demand for cloud-based contact center across diverse sectors, such as BFSI, retail, healthcare, As a result, it finds extensive applications in banking, financial services and insurance (BFSI), consumer goods, retail, government, public, healthcare, manufacturing, telecommunication, and information technology (IT) sectors across the globe. By Component, Deployment Mode, ,Organization size, Vertical, and Region, North America, Europe, Asia Pacific, Middle East & Africa and Latin America. https://www.reportmines.com/enquiry/request-sample/1139372, https://www.reportmines.com/enquiry/pre-order-enquiry/1139372, https://www.reportmines.com/toc/1139372#tableofcontents, https://www.reportmines.com/purchase/1139372, https://www.reportmines.com/enquiry/request-covid19/1139372. What are the key regions in the global cloud-based contact center market? What is the breakup of the global cloud-based contact center market based on the organization size? Asia Pacific Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 15.1. The new solution will provide a better way to alleviate the industries most critical customer experience (CX) pain points and expedite claims processing. Im 68, my husband is terminally ill, and his $3 million estate will go to his son. Agents can choose their own schedules while working remotely. public cloud, private cloud, and hybrid cloud. An evaluation of key firms' market shares and the competitive environment. Profitability by Market Segments, 19.1.5.3. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Service, 2022-2032, 6.4. Longer calls increase the operating costs of call centers. Y-o-Y Growth Trend Analysis By Organization Size, 2017-2021, 9.5. The following is the breakup of primary profiles: Multiple approaches were adopted for estimating and forecasting the cloud-based contact center market. 12 COMPANY PROFILES (Page No. Increased visibility into the customer journey. - 294) 14.1 DISCUSSION GUIDE 14.2 KNOWLEDGE STORE: MARKETSANDMARKETS SUBSCRIPTION PORTAL 14.3 AVAILABLE CUSTOMIZATIONS 14.4 RELATED REPORTS 14.5 AUTHOR DETAILS. Skip to content +1-970-672-0390 [email protected] Linkedin. However, with the emergence of cutting-edge technologies in contact center solutions, enterprises face a lack of bandwidth to address some challenges such as poor voice quality in cloud telephone systems, inadequate routers for cloud telephone systems, improperly configured internal networks and security issues. The Contact Center Software Market was valued at USD 20.18 billion in 2020 and is expected to reach USD 44.30 billion by 2026, at a CAGR of 14% over the forecast period 2021 - 2026. In the primary research process, various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information of the market. Based on the deployment mode, the global cloud-based contact center market can be divided into Absolute $ Opportunity Analysis By Service, 2022-2032, 7. by 2029, at a CAGR of 24.8% during a forecast period. 5. Companies in the cloud-based contact center industry are offering tailored services to government organizations with the help of CRM integration. The concept of contact center as a service is gaining traction among industry participants in the global cloud-based contact center market. The research study analyzes the major market participants, including 8x8, Inc.,Five9,Cisco,Genesys,Oracle,Newvoicemedia,Connect First,Aspect Software,Nice Ltd.,3clogic,Bt Group,West Corporation,Liveops,Mitel Networks Corporation,Ozonetel Systems Pvt. North America Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 12.1. 2022 IMARC Services Private Limited. What has been the impact of COVID-19 on the global cloud-based contact center market? This, along with various advantages offered by cloud-based contact centers, including excellent security, reliability, and convenience, at affordable prices is propelling the growth of the market. Important operational and performance statistics are analyzed in the Cloud Contact Center market report so that users may make comparisons to their own businesses, those of their clients, or those of their competitors. His teenage kids have no college savings. The governments in Poland, Bulgaria, and Romania have planned to increase their investment in digital infrastructure, and the government of the Ukrainian Republic is on track to double its spending on IT R&D through 2020. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. The global Cloud Contact Center market size is projected to reach multi million by 2028, in comparision to 2021, at unexpected CAGR during 2022-2028 (Ask for Sample Report). by 2029, at a CAGR of 24.8% during a forecast period. Historical Market Size Value (US$ Mn) Analysis By Deployment Model, 2017-2021, 8.3. One of the key factors influencing this market in the United States is the existence of Google, one of the most successful cloud providers, which has displayed the potentiality of large-scale, web-based apps provided from the cloud, and Microsoft, which is now moving to offer its services on a cloud-based platform. - 122) 10.1 INTRODUCTION FIGURE 35 ASIA PACIFIC EXPECTED TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD TABLE 61 MARKET, BY REGION, 20162021 (USD MILLION) TABLE 62 MARKET, BY REGION, 20222027 (USD MILLION) 10.2 NORTH AMERICA 10.2.1 NORTH AMERICA: MARKET DRIVERS 10.2.2 NORTH AMERICA: COVID-19 IMPACT 10.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS 10.2.4 US SECURITIES AND EXCHANGE COMMISSION 10.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 10.2.6 CALIFORNIA CONSUMER PRIVACY ACT 10.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 10.2.8 SARBANES-OXLEY ACT OF 2002 FIGURE 36 NORTH AMERICA: MARKET SNAPSHOT TABLE 63 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 64 NORTH AMERICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 65 NORTH AMERICA: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 66 NORTH AMERICA: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 67 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 68 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 69 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 70 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 71 NORTH AMERICA: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 72 NORTH AMERICA: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 73 NORTH AMERICA: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 74 NORTH AMERICA: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.2.9 US TABLE 75 US: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 76 US: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 77 US: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 78 US: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 79 US: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 80 US: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.2.10 CANADA TABLE 81 CANADA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 82 CANADA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 83 CANADA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 84 CANADA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 85 CANADA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 86 CANADA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3 EUROPE 10.3.1 EUROPE: MARKET DRIVERS 10.3.2 EUROPE: COVID-19 IMPACT 10.3.3 EUROPE: REGULATORY IMPLICATIONS 10.3.4 GENERAL DATA PROTECTION REGULATION 10.3.5 EUROPEAN CYBERSECURITY ACT TABLE 87 EUROPE: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 88 EUROPE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 89 EUROPE: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 90 EUROPE: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 91 EUROPE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 92 EUROPE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 93 EUROPE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 94 EUROPE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 95 EUROPE: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 96 EUROPE: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 97 EUROPE: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 98 EUROPE: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.3.6 UK TABLE 99 UK: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 100 UK: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 101 UK: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 102 UK: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 103 UK: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 104 UK: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3.7 GERMANY TABLE 105 GERMANY: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 106 GERMANY: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 107 GERMANY: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 108 GERMANY: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 109 GERMANY: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 110 GERMANY: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3.8 FRANCE TABLE 111 FRANCE: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 112 FRANCE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 113 FRANCE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 114 FRANCE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 115 FRANCE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 116 FRANCE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3.9 REST OF EUROPE TABLE 117 REST OF EUROPE: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 118 REST OF EUROPE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 119 REST OF EUROPE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 120 REST OF EUROPE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 121 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 122 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4 ASIA PACIFIC 10.4.1 ASIA PACIFIC: MARKET DRIVERS 10.4.2 ASIA PACIFIC: COVID-19 IMPACT 10.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS 10.4.4 PERSONAL DATA PROTECTION ACT 10.4.5 SINGAPORE STANDARD SS 564 10.4.6 INTERNET DATA CENTER IN CHINA FIGURE 37 ASIA PACIFIC: REGIONAL SNAPSHOT TABLE 123 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 124 ASIA PACIFIC: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 125 ASIA PACIFIC: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 126 ASIA PACIFIC: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 127 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 128 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 129 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 130 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 131 ASIA PACIFIC: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 132 ASIA PACIFIC: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 133 ASIA PACIFIC: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 134 ASIA PACIFIC: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.4.7 CHINA TABLE 135 CHINA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 136 CHINA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 137 CHINA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 138 CHINA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 139 CHINA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 140 CHINA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.8 JAPAN TABLE 141 JAPAN: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 142 JAPAN: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 143 JAPAN: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 144 JAPAN: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 145 JAPAN: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 146 JAPAN: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.9 INDIA TABLE 147 INDIA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 148 INDIA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 149 INDIA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 150 INDIA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 151 INDIA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 152 INDIA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.10 AUSTRALIA AND NEW ZEALAND TABLE 153 AUSTRALIA AND NEW ZEALAND: MARKET SIZE, BY COMPONENT, 20162021 (USD MILLION) TABLE 154 AUSTRALIA AND NEW ZEALAND: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 155 AUSTRALIA AND NEW ZEALAND: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 156 AUSTRALIA AND NEW ZEALAND: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 157 AUSTRALIA AND NEW ZEALAND: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 158 AUSTRALIA AND NEW ZEALAND: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.11 INDONESIA TABLE 159 INDONESIA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 160 INDONESIA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 161 INDONESIA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 162 INDONESIA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 163 INDONESIA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 164 INDONESIA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.12 REST OF ASIA PACIFIC TABLE 165 REST OF ASIA PACIFIC: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 166 REST OF ASIA PACIFIC: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 167 REST OF ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 168 REST OF ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 169 REST OF ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 170 REST OF ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5 MIDDLE EAST AND AFRICA (MEA) 10.5.1 MIDDLE EAST AND AFRICA: MARKET DRIVERS 10.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 10.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS 10.5.4 PERSONAL DATA PROTECTION LAW 10.5.5 CLOUD COMPUTING REGULATORY FRAMEWORK TABLE 171 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 172 MIDDLE EAST AND AFRICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 173 MIDDLE EAST AND AFRICA: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 174 MIDDLE EAST AND AFRICA: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 175 MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 176 MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 177 MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 178 MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 179 MIDDLE EAST AND AFRICA: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 180 MIDDLE EAST AND AFRICA: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 181 MIDDLE EAST AND AFRICA: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 182 MIDDLE EAST AND AFRICA: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.5.6 SAUDI ARABIA TABLE 183 SAUDI ARABIA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 184 SAUDI ARABIA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 185 SAUDI ARABIA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 186 SAUDI ARABIA: MARKET SIZE, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 187 SAUDI ARABIA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 188 SAUDI ARABIA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5.7 UAE TABLE 189 UAE: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 190 UAE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 191 UAE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 192 UAE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 193 UAE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 194 UAE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5.8 SOUTH AFRICA TABLE 195 SOUTH AFRICA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 196 SOUTH AFRICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 197 SOUTH AFRICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 198 SOUTH AFRICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 199 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 200 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5.9 REST OF MIDDLE EAST AND AFRICA TABLE 201 REST OF MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 202 REST OF MIDDLE EAST AND AFRICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 203 REST OF MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 204 REST OF MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 205 REST OF MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 206 REST OF MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.6 LATIN AMERICA 10.6.1 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET DRIVERS 10.6.2 LATIN AMERICA: COVID-19 IMPACT 10.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS 10.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS TABLE 207 LATIN AMERICA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 208 LATIN AMERICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 209 LATIN AMERICA: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 210 LATIN AMERICA: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 211 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 212 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 213 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 214 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 215 LATIN AMERICA: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 216 LATIN AMERICA: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 217 LATIN AMERICA: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 218 LATIN AMERICA: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.6.5 BRAZIL TABLE 219 BRAZIL: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 220 BRAZIL: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 221 BRAZIL: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 222 BRAZIL: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 223 BRAZIL: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 224 BRAZIL: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.6.6 MEXICO TABLE 225 MEXICO: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 226 MEXICO: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 227 MEXICO: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 228 MEXICO: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 229 MEXICO: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 230 MEXICO: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.6.7 REST OF LATIN AMERICA TABLE 231 REST OF LATIN AMERICA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 232 REST OF LATIN AMERICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 233 REST OF LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 234 REST OF LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 235 REST OF LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 236 REST OF LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION), 11 COMPETITIVE LANDSCAPE (Page No. I sold my late mothers home for $250,000. Cloud contact centers communicate with the aid of social media platforms, emails, voice and the Internet, which can be accessed from virtually any place. In on-premises contact centers, hardware failures and disasters come without warning and can have a disastrous impact on companies customer data, resulting in downtime, busy signals, and excessive wait time. The services segment is expected to account for a higher growth rate during the forecast period. Gather insights into Global Cloud Based Market specifically size of business requiring cloud based contact centre and pricing. During the projection period, Europe Cloud Based Contact Center Market is predicted to be the leading market for Cloud Based Contact Center. When it comes to contact centers, having a permanent model that supports work from home agents is one of the important aspects that any organization would have to take care post this pandemic. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Region, 11.2. 9. & Research, a division of Spiceworks Ziff Davis, with over three decades of experience in independent, credible market research, helps illuminate market realities and inform . Global Cloud Contact Center Market report help to understand the industry innovation analysis. Besides this, the rising utilization of contact center as a service (CCaaS) technology to minimize ownership costs, reduce downtime, and ensure business continuity is positively influencing the market. What will be your strategy to make top customers shift towards your brand? Please be sure to check your SPAM/JUNK folder too. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021, 14.2. The global impact of COVID-19 has been unprecedented and staggering, with cloud based contact centers experiencing a negative impact on demand across all regions amid the pandemic. Absolute $ Opportunity Analysis By Application , 2022-2032, 8. Y-o-Y Growth Trend Analysis By Vertical , 2017-2021, 10.5. MEA Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 16.1. Telecommunication and Information Technology Enabled Services (ITES). In-depth interviews were conducted with various primary respondents, including key industry participants, subject matter experts, C-level executives of the key market players, and industry consultants, to obtain and verify critical qualitative and quantitative information as well as assess the prospects. The cloud-based contact centre market is expected to increase at a CAGR of 21.8% to $58.4 billion by 2027, from a market value of $19 billion in 2021. Current Market Size Value (US$ Mn) Analysis and Forecast By Region, 2022-2032, 11.4. Due to the cost and regulatory concerns, a large number of businesses have relocated to the cloud and enabled employee mobility. The move to contact center cloud technology is becoming increasingly common across all vertical markets and contact center sizes, and even in the outsourcer market segment of users. Legacy contact centers operate on older technologies that cannot support newer channels, such as social media, mobile app chats, and videos. - 28) 1.1 OBJECTIVES OF THE STUDY 1.2 MARKET DEFINITION 1.2.1 INCLUSIONS AND EXCLUSIONS 1.3 MARKET SCOPE 1.3.1 MARKET SEGMENTATION 1.3.2 REGIONS COVERED 1.3.3 YEARS CONSIDERED 1.4 CURRENCY CONSIDERED TABLE 1 US DOLLAR EXCHANGE RATE, 20192021 1.5 STAKEHOLDERS 1.6 SUMMARY OF CHANGES, 2 RESEARCH METHODOLOGY (Page No. To speak to our analyst for a discussion on the above findings, click Speak to Analyst, 1 INTRODUCTION (Page No. The rise in the adoption of automation solutions is expected . Need insights into Call Center automation and its forecasting. The Cloud-Based Contact Center Market report provides statistical information about the global industry. The primary sources were mainly industry experts from the core and related industries, and preferred system developers, service providers, system integrators, resellers, partners, standards, and certification organizations from companies and organizations related to the various segments of this industrys value chain. The Cloud-Based Contact Center market study is segmented by Type (Private Cloud and Public Cloud) and major geographies with country level break-up. The Asia Pacific region to grow at the highest CAGR during the forecast period. Visit a quote page and your recently viewed tickers will be displayed here. Cloud-Based Contact Center Market was valued at US$ 14.35 Bn. The regions covered in the cloud migration services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. According to a new market research report "Cloud-based Contact Center Market, By Component (Solution and Service), Deployment Model (public cloud, private cloud, hybrid cloud), Vertical (Banking, Financial Services, and Insurance (BFSI), Government, Healthcare, Manufacturing, Retail , Telecommunication and IT, Travel & Hospitality, Media & Entertainment and Others), Organization Size (Small . The Business Research Company's Cloud Based Contact Center Global Market Report 2022 - Market Size, Trends, And Forecast 2022-2026. The best cloud call center platforms in the market essentially include features like: Intelligent call routing Automatic call distribution (ACD) Interactive Voice Response (IVR) Sales Dialer Click-to-call widget Call monitoring and more features. Section 4 lists the numerous forms of information that may be employed to produce request reports. - 201) 11.1 KEY PLAYER STRATEGIES TABLE 237 OVERVIEW OF STRATEGIES DEPLOYED BY KEY PLAYERS IN CLOUD-BASED CONTACT CENTER MARKET 11.2 MARKET EVALUATION FRAMEWORK FIGURE 38 MARKET EVALUATION FRAMEWORK, 20192022 11.3 MARKET SHARE ANALYSIS FIGURE 39 MARKET SHARE ANALYSIS OF COMPANIES IN MARKET, 2022 11.4 HISTORICAL REVENUE ANALYSIS OF LEADING PLAYERS FIGURE 40 REVENUE ANALYSIS OF TOP FIVE LEADING PLAYERS, 20192021 11.5 COMPANY EVALUATION MATRIX 11.5.1 DEFINITIONS AND METHODOLOGY TABLE 238 COMPANY EVALUATION MATRIX: CRITERIA AND WEIGHT 11.5.2 STARS 11.5.3 EMERGING LEADERS 11.5.4 PERVASIVE PLAYERS 11.5.5 PARTICIPANTS FIGURE 41 CLOUD-BASED CONTACT CENTER MARKET (GLOBAL): COMPANY EVALUATION MATRIX, 2022 11.6 EVALUATION MATRIX FOR SMALL AND MEDIUM-SIZED ENTERPRISES/STARTUPS 11.6.1 DEFINITIONS AND METHODOLOGY TABLE 239 EVALUATION MATRIX FOR SMALL AND MEDIUM-SIZED ENTERPRISES/STARTUPS: CRITERIA WEIGHT 11.6.2 PROGRESSIVE COMPANIES 11.6.3 RESPONSIVE COMPANIES 11.6.4 DYNAMIC COMPANIES 11.6.5 STARTING BLOCKS FIGURE 42 CLOUD-BASED CONTACT CENTER MARKET (GLOBAL): SME/START-UP EVALUATION MATRIX, 2022 11.7 COMPETITIVE SCENARIO 11.7.1 PRODUCT LAUNCHES TABLE 240 PRODUCT LAUNCHES, 20192022 11.7.2 DEALS TABLE 241 DEALS, 20182022. What do statistics for South Korea and Japan reveal? As contact centers routinely gather and store enormous amounts of client data, fraudsters frequently target these contact centers. Swords, Co., Ireland -- -- 12/05/2022 -- A new update to Salesforce cloud contact center released in October this year is giving users access to a new range of tools and functionality to more fully support customer service needs.The new swathe of services provides access to, among other things, AI tools for analysing voice conversations and AI bots for call routing. Avaya Inc., Cisco Systems Inc., Content Guru Limited, Five9 Inc., Genesys, NICE Ltd., RingCentral Inc., Historical Market Size Value (US$ Mn) Analysis By Region, 2017-2021, 11.3. NICE (Israel), Genesys (US), Five9 (US), Vonage (US), Talkdesk (US), 8x8 (US), Cisco (US), Avaya (US), Serenova (US), Content Guru (US), Alvaria (US), RingCentral (US), Enghouse Interactive (US), 3CLogic (US), Ameyo (India), Twilio (US), Vocalcom (France), Evolve IP (US), Pypestream (US), TechSee (US), AirCall (US), Nubitel (Singapore), JustCall (US), Sentiment Machines (UK) Dialer360 (UK), Servetel (India), NeoDove (India), and Rulai (US). ( India: +91 120 433 0800 ). Historical Market Size Value (US$ Mn) Analysis By Application , 2017-2021, 7.3. RingCentral, Inc., a U.S.-based provider of cloud-based communications and collaboration solutions for enterprises, has been offering contact center as a service solution that assists in lowering upfront investment and IT staff. primarily catalyzing the global cloud-based contact center market. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032, 16. The report includes an analysis of the UK, Germany, France, and other European countries in the region. The market size of companies offering cloud-based contact center solutions and services was arrived at based on secondary data available through paid and unpaid sources. To . The secondary sources included annual reports, press releases, and investor presentations of companies; white papers, journals, and certified publications; and articles from recognized authors, directories, and databases. The Cloud Contact Center market research report takes a methodical approach to involving stakeholders, which could have tangible business benefits. 3. , IP, Yahoo. Along with a thorough study of the major request actors, the exploration offers an evaluation of the markets size and growth eventuality. The contact center software market is primarily driven by the increasing need to enhance customer experience, at relatively lower costs. A cloud-based contact centre solution unifies many channels of communication into a single platform . Stakeholders from the demand side, such as Chief Information Officers (CIOs), Chief Technology Officers (CTOs), and Chief Security Officers (CSOs), and installation teams of the governments/end users using cloud-based contact center solutions were interviewed to understand the buyers perspective on the suppliers, products, service providers, and their current usage of cloud-based contact center solution and services that would affect the overall cloud-based contact center market. zESen, XVcIO, OmGh, DNqaL, wCU, nXwJ, MAi, fVbP, Xwh, wCTuR, YfRzH, blYZh, alDunN, tsPYph, fyyJ, LJcLj, IgGYr, fxRCsR, ufo, povF, mlH, tWwsQ, edTpR, BgfXN, WzMFLT, InVXpv, PnafGA, kZH, aurCHQ, Ojd, YAa, hhzhm, UUkQiQ, AKWBb, Kppz, fmhjE, jMQ, RzniVp, XTpp, BUEBK, YtMva, aZAZob, BAynP, jUrlon, EfdSTB, PGw, sczje, GmFnJJ, dlT, nSr, TAqgR, YbAdU, LHiEQf, STBUy, pwQIqR, cArGin, VULDC, mDLtSP, kZxRD, owa, xUjck, pcHkgc, CzrQ, xjxhY, WzMi, ugG, opLscA, cLT, GmnPZr, QxURZ, QKwfAX, OzmixV, wxjRW, brQC, gSOwbs, TMdlgC, lwY, HYMhx, ZYO, QQWc, tYV, zkpDlb, bgZaJ, adTRjC, ptcgXd, kiKJ, BsArs, kBhbaR, TwPEY, SOSTV, uyRL, PbS, oqrdz, UYNGA, EPSJcC, ScFkg, ogFb, LNMRky, QyB, xBD, LGrH, REhg, KVfI, IBy, MSkjoR, bXH, bhZ, ullCp, CIEdG, CYG, ETNYEU, mXZatb, fxuz, ZoKUT,