You can access the dashboards from the drop-down list at the top-left corner of the Dashboard tab. We want to download the call recording from Contact Center and insert it MS Dynamics CRM. The maximum size of all audio files (in total). All rights reserved. Customize the user interface banner color and images that are used on the Management Portal pages. Webex Workforce Optimization IMPORTANT : Use the label: Webex Contact Center APIs. Select Use Token. Displays the following options in a drop-down list: Help: Opens the Management Portal online help document in a separate window. Enter the alphanumeric identifier of your Webex Contact Center tenant account. Download Webex. Where can I find API documentation? The New Webex Contact Center APIs are accessed by using Webex OAuth2 OAuth2 by design, requires a client ID, clinet secret, callback URL (Redirect URL) Fill up the API App Request Form with your details to register your app with webex contact center. Getting Started with the Webex Contact Center APIs and how to create a pair of Client ID or Client Secret for OAuth2 etc. Agent DN ValidationValidation CriteriaSpecific. - edited If nothing happens, download GitHub Desktop and try again. The maximum number of explicitly specified collaboration buddy teams. 1. To create a Chat Template or Virtual Agent, see these articles: Configure a Chat Template for Webex Contact Center, Configure a Virtual Agent for Webex Contact Center, Delete a Virtual Agent from Webex Contact Center, Escalate a Virtual Agent Chat in Webex Contact Center. 10:58 AM Key Features Remote Agent Any telephone number, cell, home etc. This app is extensible and customizable based on what data needs to be extracted. call recording and call monitoring schedules features: The maximum number of filters for queues. An experience center. Webex Contact Center Desktop brings your business the flexibility, and agility of cloud with the security and global scalability you have come to expect from Cisco. You must Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Agent greeting. To set up desktop settings for Webex Contact Center, see the Desktop Settings for Webex Contact Center article. Not just a contact center. The maximum number of call distribution block levels. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. This is a sample application that shows you how to build a front end Form to Leverage our brand new Webcallback API that injects a callback call into Webex Contact Center. . This limit varies by the voice channel service For example, for postman, it is : For your local app, it will be in the format. Also, please consider how you would extend this app for multiple orgs, manage tokens for the orgs, etc. Snapshot Entry Point IVR Realtime - Chart: Indicates the number of calls that are in the IVR. the mouse pointer over an icon to display the module name. Learn more about the Webex API and SDKs to create the next great collaboration app on the Webex Platform. for a specific interval. For more information, see About Management Portal Components. OPTIONAL: Include any supporting screenshots / sample code / other details via attachments. Contact Center. Select a date range of seven days from the calender controls. This postman collection and sample application helps you understand the Desktop REST APIs available today on Webex Contact Center. Getting Started with Cisco Webex Contact Center 1.0 for Microsoft Dynamics 365 02/Dec/2020. list of sites, teams, or agents available in the filters depends on the teams or sites to which the administrator or supervisor To subscribe, Login to the developer community first - to login use the Login button on the Top Right on the navigation pane. should exercise caution while forcefully signing out the agent, as the agent's current contacts are cleared. This is a sample application written in Java that has example Configuration REST API calls to extract and export WebexCC configuration data to a CSV. (optional) Click Download PDF or Download EXCEL to download the report. The The maximum explicitly specified Agent Performance Statistics (APS) for teams. Management Portal. You can access the Agent State Data - Realtime dashboard only if you have View or Edit permissions to the Logout Agents module. Web Callback API Sample. If nothing happens, download Xcode and try again. The maximum number of sites that can be explicitly specified in user profile, access rights. To upgrade from Webex Contact Center 1.0 to Webex Contact Center, see the For more information, see Change User Interface Colors. The API samples are divided into several folders. Agent Viewable StatisticsQueue StatisticsSpecific. This is a sample application that has example calls for the new /search endpoint that is powered by GraphQL. This is your Cisco Organization ID. The Service Details section on your Control Hub organization will show the voice channel service as Webex Calling Integrated or Real Time Media The dashboard summary view appears only for users whose user profile is configured as Administrator or Supervisor. interval. Find answers to your questions by entering keywords or phrases in the Search bar above. Agent State Data - Realtime dashboard provides you the ability to sign out agents based on the agent state. The agent is available on the desktop, but hasnt received an active contact. article. Detailed Call History information is available 5 minutes after a call has ended and may be retrieved for up to 48 hours. Both Tasks and Agent Sessions are supported. In addition, the Team Details - Historical dashboard displays the following information in a specified duration and time interval: You can filter the data using the following filters available in the dashboard: As an administrator or supervisor, you can monitor the agent state data using the Agent State Data - Realtime dashboard. Guides. Total number of dial number to entry point mappings. When building a production grade solution, please consider the overall architecture and design with a security first approach. of attributes within each entity, see Provisioning. To sign out an agent, click Sign Out in the Action field. The maximum number of Outdial ANI entries. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. The maximum number of entry points that can be explicitly specified in user profile, access rights. There was a problem preparing your codespace, please try again. All rights reserved. The maximum number of active skills per profile. The documentation set for this product strives to use bias-free language. For more info on XML API 41, see the Cisco Webex Meetings API Updates Overview (API 41). The idle code, if the agent is in the Idle state. The maximum number of explicitly specified wrap-up codes supported in an agent profile. You can access the modules and functionalities that The maximum number of Outdial Automatic Number Identifications (ANI). The following table describes the components of the Management Portal landing page: About Dashboards The Webex Contact Center Management Portal landing page provides the following dashboards: Webex Contact Center, see: Integrate Webex Contact Center with Salesforce, Integrate Webex Contact Center with ServiceNow, Integrate Webex Contact Center with Microsoft Dynamics 365, Integrate Webex Contact Center with Zendesk, Integrate Webex Contact Center with Freshdesk. Documentation Blog Support Resources How to Subscribe to new Questions on the Webex Contact Center API Board. Sign in with the youradministrator access to the customer tenant (the same log in credentials used to log in to theDeveloper portal in Step 1). The widgets can have a UI, or can be entirely headless. Are you sure you want to create this branch? Cisco Webex Contact Center Setup and Administration Guide, View with Adobe Reader on a variety of devices. The fourth chart provides historical statistics. agent states and descriptions are available in the following table. Displays information about the number of contacts that are in IVR and Queues. To know more about the Webex Contact Center APIs and how to build integrations, visit our developer portal at: This Webex Contact Center API Developer Community page is located under, Customers Also Viewed These Support Documents, https://community.cisco.com/t5/custom/page/page-id/customFilteredByMultiLabel/page/1?board=j-disc-dev-contact-center&labels=Webex%20Contact%20Center%20APIs. The maximum number of explicitly specified collaboration entry points/queue transfer destinations. Click the tab displaying the Wrench icon, and select a skin. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. since the start of the day. For updates for XML API 11 SP9 and earlier, go to Cisco DevNet. To download the collection, please navigate toSample Postman APIs. To know more about the Webex Contact Center APIs and how to build integrations, visit our developer portal at: https://developer.webex-cx.com/ This Webex Contact Center API Developer Community page is located under Cisco Developer Community > Contact Center https://community.cisco.com/t5/contact-center/bd-p/j-disc-dev-contact-center Devices. Before you begin Ensure that you've already created a digital certificate as per your organization's security policy. You can bookmark this link and access the portal directly with this link. To configure a Voice channel, see this article: Set Up Voice Channel for Webex Contact Center. If your network is live, ensure that you understand the potential impact of any command. To sign out agents, you must have Edit permissions to the module. Reporting API (GraphQL + Search) Java: This is a sample application written in Java that shows you how to build a Microsoft Power BI connector for Webex Contact Center Reporting. Learn more about how Cisco is using Inclusive Language. These samples are meant to be used, as "samples", for demos, and to understand how to interact with the WebexCC APIs. The maximum number of work types with the status as Active. To provision a Webex Contact Center tenant for a CCW Order, see the This section details system requirements for various contact center applications. For more information, see Module Settings. Get Started with Webex Contact Center The maximum number of call monitoring schedules. We are looking forward to building an active community here to support you, improve our developer experience and brainstorm new ideas. Product: Control Hub, Webex Contact Center Operating System: Web Browser For: Administrator, Customer, Partner Subscribe August 04, 2022 | 14508 view (s) | 145 people thought this was helpful Set Up Integration Connectors for Webex Contact Center Use this article to set up and manage integration connectors for Webex Contact Center. Webex has native support for posting messages with file attachments. 5. For more information, see View and Regenerate Your API Key. The example uses a simple javaScript injection technique to inject the form in any webpage of your choice. Step 7: Once imported, select the collection and navigate to the Authorization page. This integration supports contact center features such as multiline, recording, conferencing, and more. These users can be any agent, Supervisor, or Administrator. Bulk Operations in Webex Contact Center 4. Cisco Webex Contact Center Options Cisco Webex Contact Center sandeshdixit Beginner Options 04-28-2021 11:36 AM Hello, We are using cisco MS dynamics connector with Webex Contact Center. Social Channel:168 hours (604800 seconds), Social Channel: 168 hours (604800 seconds). 11:06 AM. Creating an Application Integration will give you a set of Client ID and Client Secret that you will need for this sample. last seven days. Note: While entering the Redirect URI, ensure it has the right URL. You can use the Interval and Duration drop-down lists in the dashboard to filter the data based on the selected time interval and duration. Webex Contact Center Workflow Concepts is proud to announce that we are now supporting Webex Contact Center in our continued support of Cisco contact center solutions. The filters at the top of the dashboard enable you to display the agent state data for selected sites, teams, or agents. There can be an impact on the synchronization of users from Control Hub. The maximum length of each enumeration value, for enumeration skills. WxCC 2.0; Postman API ; Webex . The Webex APIs are supported by the Webex Developer Support Team. - Make sure the Environment created in the previous step is selected. Sign Out: Closes all of the open modules and signs you out of the Management Portal. The duration for which the agent has been in the most recent state. in last three years. JavaScript. The maximum number of users who can have the Contact Center Enabled option set to Yes, for any profile type. The maximum number of teams with the status as Active. Cisco Webex Contact Center 1.0 Business Rules Engine User Guide 26/May/2021. For example, if a call ends at 9:46 am, the record for that call can be collected using the API from 9:51 am, and is available until 9:46 am two days later. If a third party developer is looking for documentation, support process, or any further questions on the Webex APIs or Webex Bots visit: https://developer.webex.com The Cisco AppHub allows developers to promote their Integrations and bots to all Webex users. The app uses Webex Contact Center's "/search" API powered by GraphQL. Using the Messages API you can send messages containing text, text with attachments, or just share a file with the room without any text. Enter the API key for the Webex Contact Center API and Webex Contact Center Media API that you saved in Step 1. Devices Workspace Integrations Guide. The rest of this panel displays four charts. The maximum number of multimedia profiles that can be created. To refresh the data, An option to forcefully sign out an agent is available, if a regular sign out is not possible. This example contains a few sample cards that can be extended based on requirements. Configure Connected App for Webex Contact Center Salesforce Connector Use this article to configure the Salesforce Connected App that is used by Cisco Webex Contact Center. CiscoDevNet/webex-contact-center-api-samples, Watch Now: Welcome to the Webex Contact Center API Samples, Please take a look at the Index of all the Samples Below, GraphQL Power BI Reporting Connector Sample, Webex Contact Center APIs Developer Community, How to Ask a Question or Initiate a Discussion. Webex(WxCC)2.0; ; Postman API ; . The maximum number of skills, for skill type selected as Text. Average Handled Time: Indicates the average time that is taken to handle a contact (voice, email, social, and chat). The maximum number of queues that can be explicitly specified in user profile, access rights. Webex Contact Center AI Solutions Empower agents with AI capabilities designed to improve satisfaction. to use Codespaces. Step 3: Enter a new name for the integration, description,Redirected URI, and the Scope as shown: Redirect URL for Postman: https://oauth.pstmn.io/v1/callback. Consult (make a second call) Learn more about how Cisco is using Inclusive Language. The maximum specific queues that can be specified for queue statistics. Step 10: Once that is finished, you get a prompt to log in to Webex. The table lists the system limits for visualization of filters on the UI of the Management Portal for recording management, The example uses a simple SQLite DB as an example. Learn more. The maximum number of teams for a call distribution block. article. Cisco recommends that you have knowledge of these topics: The information in this document is based on these software versions: The information in this document was created from the devices in a specific lab environment. Although partner administrators can execute the initial contact center setup, we recommend that customer administrators and supervisors be trained to execute the day-to-day contact center management tasks. For more information about reports, see the Types of Records Available in Each Repository section in Webex Contact Center Analyzer User Guide. Excel or an Adobe PDF file. If you have code snippets, please include those as well. Average Service Level: Indicates the percentage of contacts that are handled within the configured service level for the queue. You can set colors or skins in the selection panel and in the banner on the pages: Click the Gears icon at the top-right corner of the Management Portal. The maximum number of queues with the status as Active. Hover Cisco Collaboration Ordering Guides Work fast with our official CLI. 2022 Cisco and/or its affiliates. Step 8: Select the collection you created and navigate to theAuthorization section. Please One can formulate multiple request types that support the GraphQL syntax. API is an acronym for Application Programming Interface. time. Desktop Settings for Webex Contact Center Create a Custom Theme. have proper authorization to customize the user interface. The following table lists the supported operating systems and browsers for various client devices to access the Webex Contact Center Management Portal: To ensure that the Desktop responds as expected on your network, add the following domains to the Firewall/VPN (Virtual Private Network) allowed list: This section on system limits contains all the configurations and visualization limits that apply to the Webex Contact Center Feature Setup Although partner administrators can execute the initial contact center setup, we recommend that customer administrators and supervisors be trained to execute the day-to-day contact center management tasks. Conference. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The maximum number of users with Webex Contact Center license and role privileges. The Audit Trail page provides an interface where you can view details about the provisioning module changes to your account This is a sample application written in Java that shows you how to build a Microsoft Power BI connector for Webex Contact Center Reporting. The maximum number of active auxiliary codes. Longest Contact in Queue: Indicates the time in queue for the contact (voice, email, social, or chat) with the longest waiting The maximum number of entry points for a global routing override. . Click the tab displaying the Custom Theme icon. The Webex APIs provide your applications with direct access to the Cisco Webex Platform, giving you the ability to: Create a Webex space and invite people Search for people in your company Post messages in a Webex space Get Webex space history or be notified in real-time when new messages are posted by others article. (Optional) Click the folder button for each listed image type, navigate to the image file in your system that you want to View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, CustomerAdministrator account into a your tenant. The maximum number of custom desktop layouts that can be created. This is a sample application that shows you how to use Webhooks and send an email notification using webhooks. By default, the interval is 30 minutes and the duration is from the start of the day. Method your administrator grants access to. XML API Deprecation Getting Started REST API Basics Compliance Webhooks Webex APIs. This is a sample web component widget that shows you how to build a web component widget from scratch. Change the time zone in which the time values in routing strategies are displayed. sign in Small business account management (paid user), Create a Webex Contact Center Order for a Customer, Webex Contact Center Administrator Roles and Privileges, Ways to Add Users for Webex Contact Center, General Settings for Webex Contact Center, Security Settings for Webex Contact Center, Desktop Settings for Webex Contact Center, CSV Definition for Bulk Operations in Webex Contact Center, Upgrade from Webex Contact Center 1.0 to Webex Contact Center, Migrate from Customer Journey Platform (R10) and CC-One (R9) releases to Webex Contact Center, Create a Cisco Webex Order for a Customer. Service (RTMS). Upgrade from Webex Contact Center 1.0 to Webex Contact Center Step 11: Once that is finished, you see the Success message: Step 12: After 5 seconds, the access token is generated. To expand or collapse the navigation bar, click the button on the upper-left side of the landing page. To add users and license entitlements, see the For more info on XML API 42, see the Cisco Webex Meetings API Updates Overview (API 42). article. What does API stand for? PostmanWebex(WxCC)API . This is a sample application that shows you how to obtain an access token. Conference hold and resume. This integration supports the following calling features for Contact Center applications: Auto Answer ZIP tone. Cisco Webex Contact Center 1.0 Select this checkbox to enable API requests specific to Webex Contact Center 1.0 or newer. Webex Contact Center Desktop brings your business the flexibility, and agility of cloud with the security and global scalability you have come to expect from Cisco. This is a sample application that shows you how to build a scheduler service that obtains a new access token every 10 hours from Webex and persist this onto your local datastore. Some values of system limits may vary based on specific platforms. Follow the detailed process above to ask a question. For more information, see Access Rights. These samples are only meant to provide working, starter code and many layers have been simplified and abstracted away to focus on the Webex Contact Center use cases. Wrap Up SettingsAuto Wrap Up with Time Out Of. Webex Contact Center AI Solutions Empower agents with AI capabilities designed to improve satisfaction. To install and configure CRM Connectors in You can customize the banner color and images for the Management Portal user interface by creating a custom theme. 02-23-2022 Migrate from Customer Journey Platform (R10) and CC-One (R9) releases to Webex Contact Center Sign in to the Webex Contact Center Management Portal through a web browser with your sign in credentials. Select the action performed on the selected entity, such as Create, Delete, and Update. Message attachments are limited to 100MB each. From the Management Portal navigation bar, choose Audit Trail. This API manages recordings. New here? Refer to the Meetings API Scopes for the specific scopes required for each API. Click Regenerate Key to regenerate your API key. The maximum number of sites with the status as Active. Under the Advance Configuration section, click the Management Portal link. This state includes Ringing and Wrap-Up also. Entities are the items in the provisioning database tables. Entry Point Interval Realtime - Chart: Indicates the number of contacts (voice, email, and chat) per entry point in real time Creating an Application Integration will give you a set of Client ID and Client Secret that you will need for this sample. call activity, and site-level agent activity. The maximum number of dial plans that can be selected for validation. 2022 Cisco and/or its affiliates. For detailed information about the visualizations available in each dashboard, see the section Visualization in the Cisco Webex Contact Center Analyzer User Guide. The date used by the tenant. You signed in with another tab or window. Step 6: Import the JSON file into Postman. This is a sample frontend application that shows you how to use the Configuration APIs for EPs, Queues, Teams, and expose the capabilities on the front-end. and time information in the dashboard is displayed in the browser time zone. This checkbox enables you to connect to CWCC 2.0 with CMSv2 APIs. After you sign out, close all Webex Contact Center windows before you sign in again. To configure connectors, see this article: Set Up Integration Connectors for Webex Contact Center. You can see either the name of the module or, if the navigation bar is collapsed, an icon that represents the module. This is a sample web component widget that shows you how to use the Desktop Javascript SDK inside a widget to automate actions. What is the API developer site? Keeping agents productive requires efficient processes and intuitive desktop tools. Displays the number of calls that are currently in IVR, in queue, connected, and the number of currently available agents. Webex Contact Center Setup and Administration Guide, Webex Contact Center Agent Desktop User Guide. Recordings are meeting content captured in a meeting or files uploaded via the upload page for your Webex site. Enhance Webex Contact Center with AI technologies. It also has sample GET calls for Tasks, Agent Stats, Queue Stats, Users, Sites, etc. The contact clean up functionality is not available for these channels. Step 1: Log in to the Developer portal with your customeradministrator access: Step 2: Select theCreate a New App icon. Configure a Virtual Agent for Webex Contact Center Home / Article Product: Control Hub, Webex Contact Center For: Administrator, Customer, Partner Jul 18, 2022 | 343 view (s) | 2 people thought this was helpful Configure a Virtual Agent for Webex Contact Center Before you begin Build a Dialogflow agent that provides automated responses. For details The Webex Contact Center Management Portal landing page provides the following dashboards: Entry Point - Site level Dashboard (default). Overview. - Under Auth, please make sure to select Inherit Auth from Parent. Visit the Webex Contact Center APIs Developer Community, Refer: How to Ask a Question or Initiate a Discussion. Admin. A tag already exists with the provided branch name. . The following table describes the components of the Management Portal landing page: Displays the modules that you are authorized to access. added to the contact center from Control Hub until the contact center licenses/roles are revoked from other users. dashboard displays the following information: The site and team to which the agent is assigned. To change the size of a chart, point to a corner or edge and when the mouse pointer changes to a two-headed arrow, drag the connected channel in the State Duration field. Webex Workforce Optimization The most recent The maximum enum list values for the enumeration skills. Keeping agents productive requires efficient processes and intuitive desktop tools. Once this limit is reached, new users will not be The agent has set an Idle state. The maximum duration of auto wrap-up timeout. Webex messaging, video, and calling tools let agents and subject-matter experts work together to optimize every customer engagement. This document describes how to configure the Webex Contact Center (WxCC) APIs with Postman as an application. We will provide you with a Client ID and Client Secret. The most recent known state of the agent. Sign into developer.webex-cx.com with a valid Webex Control Hub Account. Use Git or checkout with SVN using the web URL. The maximum number of entry points with the status as Active. Create a Webex Contact Center Order for a Customer Entry Point Contact Volume - Chart: Indicates the number of connected contacts per entry point on a daily interval, for the To create, modify, import, or export configuration objects using Bulk Operations in Webex Contact Center, see the To understand the administrative roles and privileges of Webex Contact Center, see the The maximum number of user profiles with the status as Active. The more you can automate routine tasks, the more successful agents are at serving your customers. 02-23-2022 To restore the original size of resized charts, click Reset Widgets. The maximum number of users with profile type as supervisor or administrator with Premium license. Total Contacts Abandoned: Indicates the total number of contacts (voice, email, social, and chat) abandoned. The maximum number of global routing strategies. To set up general settings for Webex Contact Center, see the General Settings for Webex Contact Center article. The agent is connected to at least one channel. 11. Ensure that you have permission to view the reports. Click the tab displaying the API Key icon. For more information, see Webex Contact Center Modules. It would be great to follow the samples in the following order. To define the CSV file while using Bulk Operations in Webex Contact Center, see the The Deployment Name filter appears only for Cloud Connect users. This is the screen shot environments of all the variables created to be used locally: Step 5:Download the Post Collection from the link. The table lists the maximum system limits for configuration object types and configuration object attributes. The Name cannot exceed 80 characters. All of the devices used in this document started with a cleared (default) configuration. You receive a notification that the agent is successfully signed out. The Webex Contact Center Management Portal landing page has multiple components that you can access based on your authorization. article. The Social channel type appears in the reports if your enterprise has purchased the Social Channel add-on. For Chat and Email channels, when the supervisor tries to forcefully sign out an agent from the Management Portal, the agent Once subscribed, you should see the following text above. The 53% of companies were able to use AI capabilities to make customer interactions markedly better. Contact Details in Queue: Shows the details of contacts (voice, email, social, and chat) that are currently in queue. Webex Contact Center SMS This API is rate-limited to one call every 5 minutes for a given . Select the checkbox. Webex Contact Center Administrator Roles and Privileges Sign into developer.webex-cx.com with a valid Webex Control Hub Account. You can click the icon at the top of a chart to display the corresponding report in the Reporting and Analytics module window. Automatic answering. (Optional) Click the Reset icon to restore the default color. The maximum number of users with Contact Center Enabled option set to Yes, for any given team. Ways to Add Users for Webex Contact Center To migrate from Customer Journey Platform (R10) and CC-One (R9) releases to Webex Contact Center, see the The supported file types are PNG, JPG, JPEG, and GIF. Cisco Tenant ID Enter the alphanumeric identifier of the Webex Contact Center tenant account. Barge in. Create an Application Integration by going to your Profile > Manage My Apps. The maximum number of filters for agents. The length of characters for a text skill. This is a sample application that shows you how to use Webhooks - the capture:created Webhook allows you to download a new call recording on the system, to a local file. Site Interval Realtime - Chart: Indicates the number of connected contacts (voice, email, and chat) per site in real time Webex Contact Center APIs- Developer Community and Support. Agent Viewable StatisticsTeam StatisticsSpecific. It also covers how you can read the Desktop STORE to retrieve information and pass these values into the widget via the layout. 3. article. corner or edge to shrink or enlarge the chart. Cisco Webex Contact Center 1.0 Setup and Administration Guide 25/May/2022. page. CSV Definition for Bulk Operations in Webex Contact Center Overview. It can contain alphanumeric characters, underscores, and hyphens. DevNet Learning Labs. For Support and Assistance, use the Cisco Developer Community Page: Need Help? You can also download the details in a Microsoft Three of them provide real-time statistics for the current call activity, interval The maximum number of filters for wrap-up codes. For information on Webex Developer XML API, see: https://developer.cisco.com/site/webex-developer/develop-test/xml-api/overview/ Each sample has a supporting ReadMe and/or a supporting video on how to get started. This is a sample application that shows you how to build a front end Form to Leverage our brand new Webcallback API that injects a callback call into Webex Contact Center. I am not able to find the Call recording APIs for download. use, and click Open. Select the entity from the drop-down. The Webex Contact Center Management Portal landing page has multiple components that you can access based on your authorization. Total Contacts Handled: Indicates the total number of contacts (voice, email, social, and chat) handled. Note: While entering the Redirect URI, ensure it has the right URL. The maximum number of teams that can be explicitly specified in user profile, access rights. An icon indicates the most recently article. Minutes to deploy Full agent features Full telephony features Contact Routing Skills-based routing Expected Wait Time Security Settings for Webex Contact Center Displays information about contacts handled, contacts abandoned, and contacts in queues for a specified duration and time Webex Connect Create more meaningful interactions with a comprehensive CPaaS solution that brings communication channels and business systems together. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. To set up a customer organization for Webex Contact Center, see the For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. For more info on XML API 40, see the Cisco Webex Meetings XML API Updates Overview (XML API 40 and Later). However, you can fetch data for a seven-day period only. This is a sample web component widget that shows you how to build a customized Address Book with Click to dial, Transfer, Consult and other functionalities using a web component widget. Create an Application Integration by going to your Profile > Manage My Apps. The maximum number of outdial entry points with the status as Active. The more you can automate routine tasks, the more successful agents are at serving your customers. For more information, see View routing strategies by time zone. Manage and monitor Teams Chat, teams, and channels Meetings and audio conferencing Voice - Phone System and PSTN connectivity Plan your Teams voice solution Phone System PSTN connectivity options Phone numbers Dial plans and routing Network settings and topology Emergency calling Manage voice and calling policies in Teams Maximum System Limits for Configuration Object Types and Attributes, From the Management Portal navigation bar, choose, Cisco Webex Experience Management Post Call Survey. Step 4: On Postman, create the Environment variables. article. For more information, see You can now subscribe to new questions, discussions and posts that are posted to the label : Webex Contact Center APIs. To set up security settings for Webex Contact Center, see the Customer delight Customers can connect in their channel of choice - text, social, chat, email, call Fast and easy 24/7 self-service with voice and chat virtual agents The Management Portal landing page appears. Please take a look at the Index of all the Samples Below , These basic samples will help you understand the Webex Contact Center APIs available today on the Webex Contact Center Developer Portal, To get started, create an App Integration on the Developer Portal: After Signing in - Click on the Label to Subscribe to it. Expands and collapses a panel where you can do the following: Select a different user interface skin. The maximum number of routing strategies for an entry point. Make sure you are in the Contact Center board located under Cisco Community. Build the future of business collaboration with Webex! article. Check the Idle Code field for more information. To set up desktop settings for Webex Contact Center, see the Interval (Minutes)The length of the interval at which the ACD is synchronized with the Data Server. If the variables created were global,ignore this step. Overview Admin APIs Authentication. 96% of companies plan to have AI-powered simple customer self-service by 2025, while live agents will still handle more complicated inquiries. Webex Contact Center 1.0, see: Get Started with Webex Contact Center for Salesforce, Get Started with Webex Contact Center for Microsoft Dynamics 365, Get Started with Webex Contact Center for Zendesk. We recommend that partner administrators refer to the relevant documents mentioned here to successfully perform the tasks listed below: To place a Webex Contact Center Order on Cisco Commerce Workspace (CCW), see the Cisco Webex Contact Center Ordering Guide and the Cisco Collaboration Flex Plan Contact Center Ordering Guide in the 76% of contact center leaders agree that their greatest . has access rights. In Banner Color, enter the HTML (hexadecimal) code for a color or click the small box on the right and select a color. 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