Access Voicemail Messages in a Group In Box, add a phone number or extension to the voice portal. For fax service, a separate, full phone number is required. From Control Hub, add the device, assign the phone number and associate the device with a user. Go here to learn more about transferring directly to voicemail. A voicemail PIN is used to retrieve your voicemail messages. The voicemail feature transfers callers to voicemail based on your settings. You can click Back to make any changes, or click Create to apply the settings to your new voicemail group. To learn more about Office Anywhere, go here. only, a phone number is optional. Just as a workaround.. 2) If you specify a mal address as external storage for VM messages, they'll be emailed as wave attachments. Youd like to send the overflowed incoming calls from a call queue to a shared voicemail box. I have created an associated mailbox, so I can have the mailbox forward the emails with wav file to the team. Go to Voicemail. This system has been a nightmare to try and create realistic workflows around. With the voicemail group feature, you can set up new message notifications, choose where you want the messages stored, and customize the voicemail box greeting. Select the user you would like to modify and then click Calling. This doesn't mark the message as read within the voicemail system so I'm assuming that mailbox will eventually fill up and stop taking new messages, correct? You are prompted to confirm that you want to unassign this phone number from the voicemail group. For billing and billing system related issues, go here and please submit a ticket to the Cisco Global TAC. You can create a shared voicemail box and inbound fax box to assign to users or call routing features like an auto attendant, call queue, or hunt group. Enter the passcode for the voicemail group. I have created an associated mailbox, so I can have the mailbox forward the emails with wav file to the team. ; Voicemail Passcode Use this code to access the voicemail group when you are calling. To learn more about sharing, go to the Shared Call Appearance guide. To learn more about Business Continuity, go here. In the calling user portal, you can manage your voicemail settings, such as when to enable voicemail, message storage settings, and notifications of new voicemail messages. Powered by Smart Lynk a B-lynk Product. greeting enum These notifications will not include the voicemail files.This API requires a full . You can access the voicemail messages in a voicemail group inbox from any phone. You can configure the following: Voicemail forwarding When enabled, the settings allow users to forward a voicemail message to another users' number or extension. Under Greetings, choose the message that is played when callers reach this voicemail. The audio (WAV) file must meet the following requirements: Go here to learn how to upload your Auto Attendant greeting. The Business Continuity feature is not currently supported on Call Queue. Users are not getting any sort of number to call to access their voicemail from their phone, only via Teams. However, bandwidth should be considered when setting up the Monitoring feature for users. Webex Calling Person Settings - Read Voicemail Settings for a Person | Webex for Developers Read Voicemail Settings for a Person Retrieve a person's Voicemail settings. enabled boolean Calls will be sent to voicemail when busy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This functionality is not currently supported in the WebEx Calling offering. You can create a shared voicemail box and inbound fax box to assign to users or call routing features like an auto attendant, call queue, or hunt group. Files must be formatted as a .wav file. At Voice Messaging menu, press * to reach the Voice Portal Main Menu. This will play a greeting for the caller and disables the ability for the caller to leave a message. Under Additional Voicemail Settings, you can choose one or both of the following: If you select this option, make sure your voicemail greeting informs callers that pressing '0' will transfer them. With the voicemail group feature, you can set up new message notifications, choose where you want the messages stored, and customize the voicemail box greeting. To learn more about the Business Continuity feature, go here. Youd like to send the overflowed incoming calls from a call queue to a shared voicemail box. CCITT u-Law or a-Law settings and 8kHz, 8 bit mono attributes. For fax service, a separate, full phone number is required. You can provision the dedicated voicemail user as a Shared Call Appearance (SCA) on each of the users MPP devices. Voicemail is enabled or disabled. From your Control Hub Customer Overview page, select the gear icon in the Calling tile, and you will be routed to the Calling Admin Portal. If youve set up the voicemail group for a specific work group or specific users, youll need to share the voicemail group If youre using the voicemail group feature for fax service, a phone number is required. For more information on how to access the Calling Admin Portal from Control Hub, read this guide. For more information on the barge-in feature, go here. On the Review page, under each tab, review your new voicemail group settings to make sure everything is correct. To learn how to modify this feature and other Calling Permissions features go here. Location codes are pre-fixes that are dialed prior to calling another user in your organization. Did you ever figure this out? Select Locations in the Calling tile. It is also available on Hunt Groups. Sharing is limited to a location. For more information on voicemail greetings, go here. From the configuration menu, select Alternate Numbers. However, you can forward Hunt Group calls to the voicemail of an assigned user, or a license can be assigned solely for the purpose of receiving voicemails from the Hunt Group. The voicemail feature transfers callers to voicemail based on your settings. If youre using it for voicemail Click Voicemail Group > Create voicemail group. Find and select the location you would like to edit and then select Voice Portal. Copyright 2021, Cisco Systems, Inc. All rights reserved. Has anyone configured a shared voicemail workflow that works well? You can then retrieve voice messages via Voicemail. Select Service Settings and locate the voicemail panel. You have to delete this voicemail group and recreate it to change the location. . Office Anywhere is configured per user in the Calling User Portal. You can activate this feature by pressing the DND softkey on the device or turning the feature on/off within the Calling User Portal. For more information about the fax messaging feature, go here. Click. In the side panel, under Voicemail Settings, select the arrow next to Voicemail to expand. While certain features will automatically configure the line keys on the device (monitoring, sharing, line appearances, etc. Yes, the system is set to block collect calls by default. Click Voicemail Group and find the voicemail group to delete from the list. We see new features added to webex calling all the time but nothing of use. Combined storage limit per voicemail box is approximately 35Mb. Under Fax Messaging, you can enable or disable this voicemail group to receive fax messages. You can use any media recording application to record a greeting. You can delete a previously created voicemail group. Paging functionality is not supported on the mobile app. If you are disabling, a pop-up appears asking you to confirm, click Okay. If so how is it possible? From the customer admin view in https://admin.webex.com/, go to Services, and choose Calling > Features. Select Paging Group from the top navigation. Set up your PIN Depending on the calling service you're set up with, you may require a PIN to access your voice messages or features, such as creating a personalized greeting, sending a message, and more. You can access the voicemail messages in a voicemail group inbox from any phone. Choose a message and then listen to the message by right clicking and choosing Play voice message, or by selecting the Play icon. Test with a user directly on a call, as the shared vm is supported in Webex. Go here to learn how. Group Webex voicemail can be access from the Webex Voice Portal. Calling services are available for sale via the Cisco Collaboration Flex Plan with select partners in a number of countries, world wide. You can also call into your voicemail number to set up greetings, send voice messages, and more. You might use a voicemail group for any of the following scenarios: You need a general purpose voicemail for a department or workgroup. For more information, as an administrator, go here. Voicemail greetings are required to be formatted as CCITT u-Law 8,000 kHz, 8 bit mono .WAV file. User roles are managed in Control Hub. To learn more about setting up this feature go here. Webex Calling Voicemail - Open and Closed Greetings and Schedules Options 231 Views 20 Helpful 2 Replies Voicemail - Open and Closed Greetings and Schedules TONY SMITH Collaborator Options 03-08-2022 01:34 AM Hi, Is there an option in Webex Calling to have different greetings for open or closed hours, and a schedule to control these? Office Anywhere gives you the ability to direct your phone calls to a specific offsite phone number, as well as the ability to call into the Office Anywhere portal to make outbound calls so that calls appear to be originating from your Calling device. From the customer view in https://admin.webex.com/, go to Services, and choose Calling > Features. deleted and cant be recovered. Do Not Disturb enables you to send all calls directly to voicemail. Configure a person's Voicemail SettingsThe voicemail feature transfers callers to voicemail based on your settings. A device cannot be shared with a device at another location. Manage a shared voicemail and inbound fax box for Webex Calling, Small business account management (paid user), add a phone number or extension to the voice portal, Access voicemail messages in a group inbox, Configure your voicemail settings in the calling user portal, Configure and manage voicemail settings for a Webex Calling user. Dial your phone number/extension, and then: From your own phone: Enter the correct passcode to reach the Voice Messaging Main Menu. Combined storage limit per voicemail box is approximately 35Mb. You can edit the settings for a previously created voicemail group at any time in Control Hub. This allows them to sign in as a guest on the phone. Transfer the call using the *55 feature access code. Caller ID First Name and Last Name Presented when calls are transferred or forwarded out of this voicemail group. Not an ideal solution. Contact Calling HelpDesk for detailed configuration instructions. I need to configure a shared voicemail box using WebEx Calling. Click Voicemail Group and select the voicemail group to edit. For more information on schedules, go here. You can then retrieve voice messages via Voicemail. For more information on Monitoring, go here. Then select Add, the number and ring pattern you would like to use. Webex Calling Support Center. If youre using it for voicemail only, a phone number is optional. You can then retrieve voice messages via Voicemail. In the Voice Portal select, option 1, option 1, option 9, option 2, option 3, then enter the extension followed by the pound (#) sign. Webex Calling Person Settings - Configure Busy Voicemail Greeting for a Person | Webex for Developers POST Configure Call Intercept Greeting for a Person GET Read Call Recording Settings for a Person PUT Configure Call Recording Settings for a Person GET Read Caller ID Settings for a Person PUT Configure Caller ID Settings for a Person Go here to learn how to set up Business Hours and Holiday Schedules. Auto Attendants are used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers. If youre using the voicemail group feature for fax service, a phone number is required. Start a conversation Cisco Community Webex Webex Community Webex Calling One common voicemail greeting Options 287 Views 15 Helpful 2 Replies One common voicemail greeting ryan_oconnell Participant From the Control Hub, select the Services tab. The Holiday Schedule uses the After Hours Auto Attendant greeting. Voicemail greetings are required to be formatted as CCITT u-Law 8,000 kHz, 8 bit mono .WAV file. How can multiple users in the department manage the voicemail boxes that end up here? However, if service is disrupted to a location with a Call Queue, the calls can be routed to an overflow destination that is off network. Customers Also Viewed These Support Documents, https://help.webex.com/en-US/article/mcjd4u/Manage-a-shared-voicemail-and-inbound-fax-box-for-Webex-Calling#Cisco_Task_in_List_GUI.dita_d4951d40-d6c2-42c9-8ead-8c317a20ae13, https://help.webex.com/rdmb0/What's-new-in-Webex-Calling. You can delete a previously created voicemail group. Under Change Voicemail Passcode, you can change the passcode for this voicemail group. For more information, as a user, go here. Click Call Settings. Use the toggle to enable or disable this voicemail group service. View the Voice Portal guide to learn more. Then click Disable and Unassign. Reset a voicemail PIN for a person. The audio (WAV) file must meet the following requirements: 8 or 16 khz 8 or 16 bit mono u-law, A-law, or PCM Maximum file size of 2MB (or approximately 4 minutes of playback). Youd like to add a voicemail option to an auto attendant or hunt group. The Business Continuity feature allows you to choose a phone number (other than your office number) where call can be routed in the event your office phone is not reachable, disconnected, or service is unavailable. I understand that Cisco is supposed to come out with Voicemail as a service sometime this month to satisfy this requirement. You can watch this Setting Up Voicemail video from Telephone Services. number and passcode with these users or groups. Under Change Voicemail Passcode, you can change the passcode for this voicemail group. If you are disabling, a pop-up appears asking you to confirm, click, Once you have completed all of your edits to the voicemail group, click, You are prompted to confirm that you want to unassign this phone number from the voicemail group. Click Voicemail Group and select the voicemail group to edit. When this feature is enabled, your phone will not ring. For more information on the Fax Messaging feature, go here. Language Select the language for the audio announcements. number. number and passcode with these users or groups. Under Additional Voicemail Settings, you can choose one or both of the following: If you select this option, make sure your voicemail greeting informs callers that pressing '0' will transfer them. Once you have completed all of your edits to the voicemail group, click Save. On the Incoming Calls tab, enable the Office Anywhere feature to expand settings. Go to the Services tab and then select Features in the Calling tile. In the Actions column, select Unassign In the side panel, under General Settings, you can edit the Phone Number and/or Extension and the Caller ID. In the Actions column, select Unassign When a voicemail group is removed, all messages and related data are sendAllCalls object Settings for sending all calls to voicemail. Shared Voicemail/Voicemail groups were released on October 22nd, https://help.webex.com/rdmb0/What's-new-in-Webex-Calling, You'll find them along with the Calling feature configuration in CH. Enter the passcode for the voicemail group. I have configured a calling user which will act as the shared voicemail box. As far as I can tell, there is no way to share a general voicemail account with multiple end-users. Under Voicemail Settings, select the arrow next to Voicemail to expand and to edit the additional voicemail settings. If youre using it for voicemail Voicemail is not currently included with the Hunt Group site service. For more information about how to manage auto attendants, visit this guide. Log in to the Calling Admin Portal and select Advanced Services. Please use Cisco.com login. 1) The called extension is not shown, unfortunately. sendBusyCalls object Settings for sending calls to voicemail when the line is busy. Click Voicemail Group and find the voicemail group to delete from the list. Enter *33 plus the extension you wish to barge in on. If fax messaging is enabled for this voicemail group, you are prompted to disable fax message before unassigning the phone Your Extended Away Greeting is activate. All greetings must be formatted as CCIT u-Law 8.000kHz, 8 bit Mono .WAV with a maximum file size of 2000 KB or about 4 minutes of recording. Select Save to save your changes. If the voicemail group service is disabled, the additional settings don't appear. Home | Control Hub | Control Hub - Voicemail Group. On the Review page, under each tab, review your new voicemail group settings to make sure everything is correct. From the menu on the right, click Roles and Security. If the voice mailbox is full then the users can delete it after accessing or listening to it. This feature allows you to record a new greeting without erasing your main voicemail message. WebEx Calling Voicemail austin.wolf Beginner Options 04-18-2019 08:18 AM Can users setup personal greetings on WebEx Calling without a Cisco phone? By using Cisco Webex Services you accept the Terms of Service and Privacy Statement. One common voicemail greeting - Cisco Community There is currently an issue with Webex login, we are working to resolve. This option may be unavailable if voicemail forwarding is disabled. Maximum file size of 2MB (or approximately 4 minutes of playback). Before assigning the Receptionist Client to a user, the license must be added to your organization from Control Hub. You cannot program speed dial numbers on a site-wide basis. If you don't know your locations voice portal phone number, ask your administrator. I have configured a calling user which will act as the shared voicemail box. Finally, select from the optional Administrator Roles. This is done per user by adding the phone number to My Contacts. To learn more about programming your My Contacts list go here. User stations can be shared with five end points. Then click Disable and Unassign. The location can't be changed. Click Voicemail Group and then select the voicemail group to edit. If anyone knows why I keep getting this "Voicemail Full" messages please let me know. Combined storage limit per voicemail box is approximately 35Mb. If there is a phone number or extension assigned, it is unassigned. Webex Contact Center Partner Success Portal. Reset your voicemail PIN. This API requires a full or user administrator auth token with the spark-admin:people_write scope. Voicemail audio is sent in Waveform Audio File Format, `.wav`, format.Optionally, notifications can be sent to a mobile phone via text or email. This will also mark voicemails as opened and allow management to delete etc. ), its possible to configure custom softkeys for MPP devices (press and hold an available softkey). To learn more about Hunt Groups, go here. In the side panel, under Voicemail Settings, select the arrow next to Voicemail to expand. Business Continuity is a user-level feature. When prompted, enter the voicemail group phone number or extension. The voicemail group feature allows administrators to create a shared voicemail box and inbound fax box to assign to users or services like auto attendance, call queues or hunt groups. To learn more about monitoring, go to this guide. Enter the new passcode, confirm the new passcode, and click Save. Select the Users tab. You can create a shared voicemail or inbound fax box by creating a new voicemail group in Control Hub. Under Fax Messaging, you can enable or disable this voicemail group to receive fax messages. What is the limit for the voicemail storage? I think the whole message is kind of "quick&dirty".. You may use a distributionlist or a wildcard mail address and use that one as receiver. Webex video devices (DX-x and Room systems) only apply to Workspaces. From the customer view in https://admin.webex.com, select Calling under Services. Under Greetings, choose the message that is played when callers reach this voicemail. How can multiple users in the department manage the voicemail boxes that end up here? Go here to learn more. If the voicemail group service is disabled, the additional settings don't appear. The only possibility that I see is to create a generic user, send all calls to voicemail and have a copy emailed out to an AD distribution group. You are prompted to confirm that you want to unassign this phone number from the voicemail group. ; 4: On the Settings page, enter the following information, and then click Next.. From the Voicemail tab, you can call someone back, delete the message, or mark as unread. only, a phone number is optional. You can use any media recording application to record a greeting. These notifications will not include the voicemail files.This API requires a full . For only voicemail service, a phone number is optional. The custom greeting option allows you to upload an audio file or record a greeting using the recording function. This option may be unavailable if voicemail forwarding is disabled. Our mailbox tells users that it is full and I have no idea why it is claiming to be full. You can also set up your voicemail greetings. I have this problem too Labels: Webex Teams calling teams vm Voicemail greetings are required to be formatted as CCITT u-Law 8,000 kHz, 8 bit mono .WAV file. Select the user to assign admin privileges to. On the Settings page, enter the following information, and then click Next. ; Message Storage Choose where messages are . number. For more information on voicemail greetings, go here. The push-to-talk feature is a user-level feature that is configured by administrators in Control Hub. 1. Webex Calling Person Settings - Configure No Answer Voicemail Greeting for a Person | Webex for Developers Configure No Answer Voicemail Greeting for a Person Configure a person's No Answer Voicemail Greeting by uploading a Waveform Audio File Format, .wav, encoded audio file. I'm currently building out a Webex Calling environment and have come across the same issue. You'll also need to add a phone number or extension to the voice portal, if you haven't done so already. To learn more about Alternate Numbers, go here. Choose when to send callers to voicemail Choose where to store your voicemail and fax messages Enable voicemail notifications Use the toggle to enable or disable this voicemail group service. I need to configure a shared voicemail box using WebEx Calling. On the Calling tile, select Location. Webex Calling Person Settings - Configure Call Intercept Greeting for a Person | Webex for Developers Configure Call Intercept Greeting for a Person Configure a person's Call Intercept Greeting by uploading a Waveform Audio File Format, .wav, encoded audio file. You have to delete this voicemail group and recreate it to change the location. Click Unassign to confirm. Here I am, the customer you were talking about. Configure Webex Calling; Configure SSO; Enable security features; Manage meetings site; Configure scheduling; Deploy hybrid services; Control Hub (Admin Portal) Under Language, select the language to apply to the audio announcements. Group Voicemail Notifications Get Help Introduction Personal Webex voicemail can be accessed through the Webex User Portal, the Webex app, or by calling into the Webex Voice Portal (3028317555). Once configured, they can be assigned to Auto Attendants and Call Queues and used to route callers to specific destinations based on the time of the day, day of the week, or on selected holidays. Click Voicemail Group and then select the voicemail group to edit. It doesn't meet the 100 minutes, 100MBs, limit that the voicemail should have. For only voicemail service, a phone number is optional. Callers hear your Away Greeting after the first ring. After the license has been added, go here to learn how to assign the Receptionist Console to the user. Thanks. When enabled, users from one site can call another using the location code plus extension instead of a full telephone number. Youd like to add a voicemail option to an auto attendant or hunt group. How do I record and upload a greeting for an auto attendant or voicemail? From any phone, dial the voice portal phone number. Under Greetings, choose the message that is played when callers reach this voicemail. Once set, callers will not be able to leave a message, which means your mailbox doesn't fill up while you're out. From a phone other than your own: Press * during your outgoing greeting to reach the login prompt. Simultaneous ring is enabled in the Calling User Portal under Call Settings. The way you go about setting up your PIN, depends on your calling service: Unified CM Webex Calling or Calling hosted by a Service Provider Yes, Fax Messaging requires a dedicated telephone number. Log in to your enterprise and then click Users. Go here learn how to configure your Auto Attendant. For more information on voicemail greetings, go here. From Webex Settings, you can reset your voicemail PIN. Check the Transfer to '0' to phone number check box, and enter the phone number to which callers are transferred. Configure a Person's Busy Voicemail Greeting by uploading a Waveform Audio File Format, `.wav`, encoded audio file.Your request will need to be a `multipart/form-data` request rather than JSON, using the `audio/wav` Content-Type.This API requires a full or user administrator auth token with the `spark-admin:people_write` scope or a user auth token with `spark:people_write` scope can be used by . Under Voicemail Settings, select the arrow next to Voicemail to expand and to edit the additional voicemail settings. You can edit the settings for a previously created voicemail group at any time in Control Hub. Reset Voicemail PIN. You must use a desktop phone to page callers within your location. When prompted, enter the voicemail group phone number or extension. Under Fax Messaging, you can enable or disable this voicemail group to receive fax messages. This can also be restrained based on the line buttons on the phone. Greetings can be system generated or customized. Maximum voicemail message length per message is 10 minutes. Once any phone continuity issues have been resolved, calls will automatically route back tor your office phone. This function cannot be disabled. You can then retrieve voice messages via Voicemail. Click Voicemail Group > Create voicemail group. You can click Back to make any changes, or click Create to apply the settings to your new voicemail group. This is your home to ask questions, share knowledge, and attend live webinars. enabled boolean All calls will be sent to voicemail. On the Settings page, enter the following information, and then click Next. To confirm, click Okay. Retrieve a person's Voicemail settings.The voicemail feature transfers callers to voicemail based on your settings. If youre using the voicemail group feature for fax service, a phone number is required. Home | Video Library | Calling User Portal - Self Help Video Library | Calling User Portal - Set up your voicemail greetings Calling User Portal - Set Up Your Voicemail Greetings Learn more about editing the call forwarding options for a Hunt Group here. From the customer admin view in https://admin.webex.com/, go to Services, and choose Calling > Features. You can set up message notifications, choose where you want messages stored and customize the mailbox greeting. The Webex Meetings application now prevents participant's voicemail greetings from playing and disrupting your meeting. In the side panel, under General Settings, you can edit the Phone Number and/or Extension and the Caller ID. Once you have completed all of your edits to the voicemail group, click Save. From the customer view in https://admin.webex.com/, go to Services, and choose Calling > Features. Go here to learn how to upload your voicemail greeting. All rights . If you are disabling, a pop-up appears asking you to confirm, click Okay. Custom GreetingUpload an audio file, or record a greeting using the recording function. Then select the service you would like to configure. To learn more about Call Queues, go here. International collect calls are only supported if they are mandatory (Brazil), and are not supported in the EU. They provide callers with your company greeting and dialing menu options. Go here to learn how to configure all available settings. Next, select Advanced Call Settings and then Push to Talk. The location can't be changed. In this case I only need to do this for one group mailbox, but even so it's not really clear the best way to do this. Depending on what you're doing, you can use your phone, Webex Settings, and the Webex App to manage your voicemail messages and settings. Once configured by the administrator, the user will have a Hoteling option in the Calling User Portal. Note: For custom greeting, the audio (WAV) file must meet the following requirements: 8 or 16 khz 8 or 16 bit mono u-law, A-law, or PCM Maximum file size of 2MB (or approximately 4 minutes of playback) Select the location you would like to modify and then select the new number from the drop-down menu under Main Number. On the Basics page, enter the following information, and then click Next. From your phone, you can: Record a personal greeting and change it at any time. We still have no ideal solution to this problem. Yes, this can be done by activating the Extended Away greeting. Of course you will have to share the VM pin with any users wishing to access the VM. Check the Transfer to '0' to phone number check box, and enter the phone number to which callers are transferred. When prompted, enter the voicemail group phone number or extension. Listen to, save, or delete your voicemail messages. An Auto Attendant can have different open and closed greetings, but there doesn't seem to be a way to automatically forward that onto voicemail. Max file size is 4.6 MB for approximately 10 mins of playback. Manage a shared voicemail and inbound fax box for Webex Calling, Small business account management (paid user), add a phone number or extension to the voice portal, Access voicemail messages in a group inbox, Configure your voicemail settings in the calling user portal, Configure and manage voicemail settings for a Webex Calling user. Group Paging is configured in Control Hub. Maximum voicemail message length per message is 10 minutes. Go here to learn more. Go here to learn more about managing users calling permissions. You can unassign a phone number or extension from a voicemail group. Default GreetingPlays a default greeting for incoming calls. Check the Email a copy of message check box, and enter the email address to which the recording of all voicemails are sent. . Under Language, select the language to apply to the audio announcements. . That way, when a new message is deposited to the shared mail box, users will see an MWI notification on their handset and can dial into the voicemail box without any issue. What is the limit for the voicemail storage? Business Hours and Holiday Schedules are configured in the Calling Admin Portal. If there is a phone number or extension assigned, it is unassigned. Maximum voicemail message length per message is 10 minutes. To learn how to configure location codes, go here. Go here to learn more about Music on Hold. If you don't know your locations voice portal phone number, ask your administrator. For a complete list, including countries where calling services can be deployed but not sold, click here. Use the toggle to enable or disable this voicemail group service. From Control Hub, go to the Services tab. From any phone, dial the voice portal phone number. You can unassign a phone number or extension from a voicemail group. On the Basics page, enter the following information, and then click Next. Fax messaging is an inbound-only, fax-to-email feature and does not include outbound faxing. To confirm, click Okay. Enter the passcode for the voicemail group. If fax messaging is enabled for this voicemail group, you are prompted to disable fax message before unassigning the phone Terms of Service | Privacy Statement 2022 Cisco and/or affiliates. Click Unassign to confirm. You have users who only need a voicemail box. Devices that are assignable to users are Phones and ATAs. This is equal to about 100 voicemail minutes or around 1000 pages of fax messages. To learn more about the Sharing feature go here. To understand all of the setting options, go here. With the voicemail group feature, you can set up new message notifications, choose where you want the messages stored, and customize the voicemail box greeting. Up to 10 Alternate Numbers. Don't worry, set your Extended Away Greeting. You'll also need to add a phone number or extension to the voice portal, if you haven't done so already. The maximum number of monitored lines is 50. When a voicemail group is removed, all messages and related data are You can create a shared voicemail or inbound fax box by creating a new voicemail group in Control Hub. With the location code feature, administrators can create a unique, one-to-six-digit code for a single site. https://help.webex.com/en-US/article/mcjd4u/Manage-a-shared-voicemail-and-inbound-fax-box-for-Webex-Calling#Cisco_Task_in_List_GUI.dita_d4951d40-d6c2-42c9-8ead-8c317a20ae13. Go here for additional configuration details. From any phone, dial the voice portal phone number. If youve set up the voicemail group for a specific work group or specific users, youll need to share the voicemail group 1. Voicemail audio is sent in Waveform Audio File Format, `.wav`, format.Optionally, notifications can be sent to a mobile phone via text or email. deleted and cant be recovered. You can create a shared voicemail box and inbound fax box to assign to users or call routing features like an auto attendant, call queue, or hunt group. You have users who only need a voicemail box. This will allow calls to be answered in the event service is disrupted at the location. It is required for all users to enter the voicemail passcode to access their voicemail box. You might use a voicemail group for any of the following scenarios: You need a general purpose voicemail for a department or workgroup. Welcome to the Webex Community. 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