Based on Microsoft's documentation, it sounds like retiring the device would be best, and I should not lose access to the machine, user account, or anything else. Can't Register devices in the iOS Comp Portal App, Microsoft Intune and Configuration Manager, Re: Can't Register devices in the iOS Comp Portal App. The same process however on our Android Devices seems to be working fine. We started having issues with new enrolments to Intune. Apple disclaims any and all liability for the acts, If anyone has any advice or thoughts on how to get to my goal without removing the device from Intune I'm all ears. You can try again or send the error information to your IT admin in an email." iOS or Android, didn't matter: Intune Enrollment Error Both devices are never leaving our building so I'm not highly concerned with keeping the user's device in Intune. Then, click. Run the following command to increase the quota: For example,run the following command to set the number of devices for the user to 10: You can also verify that the user has reached the device capacity by reviewing the DRS Event logs. This site uses Akismet to reduce spam. omissions and conduct of any third parties in connection with or related to your use of the site. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Nothing had changed that we were aware of, but registering a new device brought up the error "Couldn't enroll your device. We are getting the error: "We can't register this device now. This isn't a work phone and I don't want it linked to my work - I know I made a mistake but how can i restore and restart ? MargieM08, call Disclaimer: I'm not a very experienced tech, and a lot of what I know has been learned on the job. Press the circle button on the remote to go to the Android TV . 1-800-MY-APPLE, or, How to delete an app that has a configuration profile on your iPhone, iPad, or iPod touch, Sales and Move to the directory that the user is trying the join. Is there some configuration we changed that would cause this behavior. Based on Microsoft's documentation, it sounds like retiring the device would be best, and I should not lose access to the machine, user account, or anything else. Have you attempted to remove the email or if a managed profile was installed, have you attempted to remove that? Intune sits under our Enterprise Mobility Suite package: After checking other users, I found that everyone was in this Off state. Just select user you used for enrollment and it should show you errors. It should resemble the following: User 'user@domain.com : GUID' is not eligible to enroll a device of type 'device_type' Reason 'DeviceCapReached'. So glad you posted that, not sure how much longer I would have been poking around elsewhere before looking in Azure AD. I decided to do the logical thing and turn it off and back on again so I disabled the assignment on that page, then re-enabled the same group with the Intune license. The user has not had any controls deployed to their account outside of the default controls to the default "All Users" Microsoft group, which I believe is nothing. Weird, because we hadnt done this, and Intune licensing was being managed by a group via Azure AD as per these instructions. I have not downloaded any apps from Intune, nor have I pushed any settings or controls to the machine. Getting an error "Couldn't map device record with an user" on device when we open Company Portal, log in with account, and click Begin. Cause This problem occurs because the user has joined the maximum number of devices and has fulfilled the designated quota. More info about Internet Explorer and Microsoft Edge, Diagnostic logging for troubleshooting Workplace Join issues, If the user is trying to perform Workplace Join to Azure Active Directory. only. For more troubleshooting information, see Diagnostic logging for troubleshooting Workplace Join issues. Level: Error Source: Microsoft-Windows-Workplace Join This problem occurs because the user has joined the maximum number of devices and has fulfilled the designated quota. Anyway, if you see the Couldnt enroll your device message when using the Intune Company Portal app, make sure the user has their Intune license enabled! Creek Remote for TiVo Stream 4K User Manual. Original product version: Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows 8.1 Enterprise, Azure Active Directory Run Windows PowerShell as an elevated administrator. A forum where Apple customers help each other with their products. Review the listto determine which devices can be deleted. Easiest way si through "Troubleshooting" section in Intune portal. Labels: Intune captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Additionally, an administrator may see the following Event details in Event Viewer. None of the error messages hinted towards that Azure AD limit being hit. Try again later". We started having issues with new enrolments to Intune. When a user tries to perform a Workplace Join operation on a WIndows device, they receive the following message: Confirm you are using the current sign-in info, and that your workplace uses this feature. Have you blocked personal iOS devices on your tenant? Find out more about the Microsoft MVP Award Program. I've been able to successfully map several other computers to the target computer that were not enrolled in Intune, so I believe Intune is the culprit. Then, check the number of devices that the user has previously registered. I'd like to remove the user device from Intune to completely test out the theory, and I'm not sure which option is the best to do. We currently are facing issues in registering a device via the Comp Portal App on iOS. Log Name: Microsoft-Windows-Workplace Join/Admin ^MS 1 If the user is trying to perform Workplace Join to your local Active Directory site. To start the conversation again, simply Users on these devices are sent through the Android device administrator enrollment flow before they're blocked and prompted to sign out. That configuration was still in place too when I checked. @FredContrata112Thank you, this solved my issue. ", If you continue to have issues, reach out to us using this link: Get Support, User profile for user: Look for Event ID 125. Resolution To resolve this problem, check the quota configuration. TiVo EDGE for antenna One device for streaming, recording and over-the-air (OTA) TV. Oct 22, 2020 1:56 PM in response to MargieM08. This site contains user submitted content, comments and opinions and is for informational purposes Turned out it was in fact the 20 device Azure AD limit. Documentation: https://docs.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe, https://docs.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe. Nothing had changed that we were aware of, but registering a new device brought up the error Couldnt enroll your device. I was doing some Configurator 2 based iOS device enrollment and was stumped as to why my latest test device failed to register. All postings and use of the content on this site are subject to the. Resolution #3: If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Description: The maximum number of devices that can be joined to the workplace by the user has been reached. @ShreyasHAyou can always check enrollment errors for more details. It might not be the same problem, but I was receiving the same error recently when enrolling iOS devices. Looks like no ones replied in a while. . Sign in to the Azure portal or start the Azure AD console from the Microsoft 365 admin center as Company Administrator. If the quota is reached, follow these steps, depending on the applicable scenario. To resolve this problem, check the quota configuration. The same process however on our Android Devices seems to be working fine. I had to remove devices from both intune and Azure AD. I had 20 devices under my name from 2018 till early this week. Go to Devices > Enroll devices > Enrollment device platform restrictions. Please wait and try again. Create a device platform restriction Sign in to the Microsoft Endpoint Manager admin center. The user has not had any controls deployed to their account outside of the default controls to the default "All Users" Microsoft group, which I believe is nothing. If you have questions or need help, create a support request, or ask Azure community support. any proposed solutions on the community forums. provided; every potential issue may involve several factors not detailed in the conversations As the title says, I'm attempting to set up one of my user's devices with drive mapping. ask a new question. We had it working, until a recent Windows update broke the connection. We are getting the error: "We can't register this device now. This was coming up because the device is OS 12.0.1 and we had enrollment restrictions set to a minimum/maximum OS version of 12.1 to 12.9 for enrollment. Refunds. We currently are facing issues in registering a device via the Comp Portal App on iOS. Let's see how we can help with your iPhone. We can understand the concern when it isn't set up as we'd like, so let's see how we can fix that. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Original KB number: 3045379. You can try again or send the error information to your IT admin in an email. iOS or Android, didnt matter: After testing multiple accounts and multiple devices, I logged a call with Office 365 support, and eventually we worked out that for my account, I didnt have a license applied. It's a couple of years later, but this still applies and was helpful! Browse to the location: Applications and Services Logs\Device Registration Service\DRS\Admin. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The only recent event in the last few weeks was a renewal of our licenses, so I wonder if something happened in the back end as a part of that? Check out this link on how to remove a configured profile: How to delete an app that has a configuration profile on your iPhone, iPad, or iPod touch, Pay special attention to section 2, titled "If the app has a configuration profile, delete it. This article describes a problem in which a "The maximum number of devices that can be joined to the workplace by the user has been reached" error occurs when you try to perform a Workplace Join operation. Sharing best practices for building any app with .NET. Step 6: Select your Tivo from the list. Learn how your comment data is processed. Hi, hope someone can help - I messed up the set up on my new iphone 6 and entered by work email instead of personal email and now set up is stuck asling me to "get your device managed" but when I try it gives an error message of "couldn't map device record with a user". Apple may provide or recommend responses as a possible solution based on the information Share settings and all that are set properly locally on the machine. I couldn't get it to work, but I'm wondering if the app that controls the remote on the Tivo Stream . Try again later" Is there some configuration we changed that would cause this behavior. Sign in to Azure portal or start the Azure AD console from the Microsoft 365 admin center asCompany Administrator. After then going back to the Office 365 User search, I found that all the users had now changed to on again. First, we'd like to ask a couple questions to gain a better understanding of the issue. To check if an update is available, go to Settings > About device > Download updates manually > follow the prompts. Then, check the number of devices that the user has previously registered. Event ID:200 The deactivation issue doesn't occur on Android 6.0 devices. I'm looking for confirmation that this would be the best way forward, and if not, advice on how to proceed. . Also, the connection to your workplace might not be working right now. Use Windows PowerShell scripts to identify devices and to delete devices that are associated with a user. Aug 3, 2020 Replying to @Supersonic012 and @ca2l3vin Hi Dustin, this issue has been identified as a current service incident and has been posted to the Service health dashboard under: IT219744. If the quota is reached, follow these steps, depending on the applicable scenario. Registration Service URI: https://enterpriseregistration.windows.net/EnrollmentServer/DeviceEnrollmentWebService.svc.
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