Typically, applications can be removed using 'Add/Remove Programs'. , Sophos Endpoint Installation Failed on MacOS Monterey and Ventura, Global Community and Digital Customer Support. If you continue to experience issues, I'd suggest opening a support case with our team. Open up the folder LBL Managed Sophos 9.9.7 for macOS folder you just pasted 9 Run Sophos Installer and follow the on-screen instructions to continue with the installation 1 - Enabling System Extensions. Also, I have tried this article but it's not working. Please see the below image: Hi Qoosh , If any of those steps are not completed, or do not trigger . Should this option not be available, double-click the uninstall file applicable to the specific application. 1997 - 2022 Sophos Ltd. All rights reserved. Try the steps mentioned in the following article if you haven't already.- Sophos macOS installer failure on MacOS 12.4. At the time of installation, many applications have their own uninstall file that is placed in the same directory or program group. One way you can check this is by connecting the device to a mobile hotspot to see if an unrestricted network allows the installation to complete.- Domains and Ports to allow. Can you share with us the error you're currently getting upon installation? Same issue after factory resetting the macbook. Please see the below image for your reference: Hope you could help us with this one as we are deploying the units to our team members. Note: On MacOS 12.1 or higher, if the above steps fail, perform the following: Open Terminal and run the command sudo /usr/bin/dscl . I have a new Macbook withmonterey that we cannot install the Sophos Endpoint client. 3 - Granting Full Disk Access to components. I am not able to see very many log entries generated in the log bundle provided. I've followedhttps://support.sophos.com/support/s/article/KB-000044045?language=en_US&name=KB-000044045and that doesnt work. TROUBLESHOOTING Post-installation (or upgrade) issues on Big Sur, Monterey or Ventura. 2 - Allowing Notifications *. Program Manager, Support Readiness| CISSP|Sophos Technical SupportSupport Videos|Product Documentation|@SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'Verify Answer'link. You may also want to try downloading the latest installer package to see if this makes a difference. I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS) I have followed the steps here in the community but 1997 - 2022 Sophos Ltd. All rights reserved. There is an additional step to the installation (see below) to copy the files out of these protected folders first before running the installer. Error: "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further asistance" I have tried the install on a couple of networks and had same error After a few minutes, the Sophos installation failed. 4 - Rebooting the Mac. Connect with Sophos Support, get alerted, and be informed. The only error we have is Installtion Failed. Starting Sophos Bootstrap Installer. -delete /Users/_Sophos. If you do not receive a prompt saying "Terminal would like to..", continue with these steps. Sophos Central Early Access Program (EAP) 10.3.0 and later. I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS) I have followed the steps here in the community but The following versions of Sophos software are tested and confirmed working with MacOS 12 Monterey: Sophos Central: 10.2.2 and later. Thank you for reaching the community forum. The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System . November 30, 2022 06:56; Updated; Applies to: Sophos Home for macOS . Updated. Hi, Sophos support came back to me and suggested this which worked for me: End of Support for older Mac versions. Sign up to the Sophos Support Notification Service to get the latest product release information and critical issues. I'm having the same exact problem. Is there any update on this issue? Hi, I'm having the same issue as well, exactly the same process, downloading and then fails. After a few minutes, the Sophos installation failed. Please see the attached file of the Sophos Diagnostics zip file. This is the 1st time I have seen this error on a Macbook, we normally have no issues, Error: "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further asistance", I have tried the install on a couple of networks and had same error. I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS). Sophos macOS installer failure on MacOS 12.4, I'd suggest ensuring that the domains and ports necessary are white-listed on the network. Sophos Home removal failed on macOS Monterey; macOS 11 Big Sur, 12 Monterey and Ventura- Troubleshooting issues; macOS Installation - An Incompatible product is installed; . On Premise (SEC): 9.11 and later. After downloading the Sophos Central installer, extract the .zip to the user home directory (/Users//) then run the. what errors appear in the logs for the installation? Just to add that I now have multiple Macs on different networks having the same issue. I have followed the steps here in the community but still give me the same error. Also, I have tried this article but it's not working. . Sophos Home requires 4 steps in order to run on macOS 11 and newer. Overview. When attempting to install Sophos on a macOS Monterrey 12.6 I receive the "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further assistance" message. Applies to: Sophos Home for macOS Monterey prior to Sophos Home 10.3.1a1 (click on the link for details) What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. I unzipped the sophos install into the Users/UserName folder ran the installer.app from there and it still fails. Installation failed on Sophos Home Mac Sophos Home Support. On May 16, 2022, Apple released macOS 12.4. 2020-08-20 15:47:47.245 Sophos Installer[3359:50652] Installation failed with: Failed to get deployment token. Basically the script will download the zip installation package shown in your Sophos Central admin console, unzip it, and then install it. Do you know which step the installer is failing on? It shows only Preparing download phase. https://support.sophos.com/support/s/article/KB-000044045?language=en_US&name=KB-000044045. (43). This includes some new security restrictions on user folders which prevent our installer for macOS to run correctly. Re-perform the Terminal uninstall command for your product. Installation failed - Insecure ownership or permissions detected: macOS system folders are not set up to their default security values, and/or they are assigned to an incorrect system group: Refer to: The installation cannot proceed OR The removal failed message appears when installing/uninstalling Sophos . Does the error shown in your screenshot come up immediately when you launch the install app, or does this go through the downloading phase first then fail? 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