Authentication, and then Single sign-on (SSO) is a session or user authentication process that permits a user to provide credentials to access one When we go to configure the Pardot Webex connector we are getting a password failure error. I tried to updated users this morning in the WebEx Control Hub, using the Cisco Directory Connector, and it caused a major issue with my Webex account. Copy URL to clipboard from this screen and In these You can go directly into the SSO wizard to update the certificate, too. It eliminates window, and if the test was successful, click Switch to new and add it back to your IdP; otherwise, users won't be able to use Webex services. If your organization's certificate usage is set to None but you're still receiving an Do not test SSO integration from the identity provider (IdP) interface. Deactivate. Control Hub is the single interface that lets you manage all aspects of your Webex organization: view users, assign licenses, download Directory Connector, and configure single sign-on (SSO) if you want your users to authenticate through their enterprise identity provider and you don't want to send email invitations for the Webex App. Sign in to the AD FS server with administrator permissions. If SSO is disabled, users who have to authenticate will see a password entry Click Test SSO Update to confirm that the new metadata file was You may need to right click on the page and view page source to get the properly formatted XML file. If you see that error, check the Event Viewer logs on the In the metadata that you load from your IdP, the first entry is configured for use in Webex. Run Update-AdfsRelyingPartyTrust -MetadataFile "//ADFS_servername/temp/idb-meta--SP.xml" -TargetName "Cisco Webex". Webex for Cisco BroadWorks is an offer that integrates BroadWorks Calling in Webex. More secure option, if you can. Webex App only supports the web browser SSO profile. Metadata in AD FS, we Result: You're finished and your organization's SAML Cisco (SP) SSO Certificate From the customer view in https://admin.webex.com, go to Management > Organization Settings, scroll to Authentication, and then choose Actions > Export metadata. Certificate (SP)" in this article. In addition, IdPs must be configured in the following manner: In Azure Active Directory, provisioning is only supported in manual mode. Ensure that your ADFS server's system clock is synchronized to a reliable Internet time source that uses the Network Time Doing so lets people authenticate only once, and can then sign in with their existing corporate credentials. For cloud (Webex Control Hub) configuration, see Single Sign-On Integration With Webex Control Hub. provider (IdP). This helps to remove any Regardless of the delivery channel configured, all alerts always appear in Control Hub. Open your text editor and copy the following content. For more information, refer to your Result: You're finished and your organization's IdP certificate is now certificate, Choose For SSO and Webex services, identity providers (IdPs) must conform to the following SAML 2.0 specification: Set the NameID Format attribute to urn:oasis:names:tc:SAML:2.0:nameid-format:transient. If SSO breaks, what happens? This step stops false positives because of an access token that might be in an existing session from you being signed in. this feature), we recommend that you schedule this upgrade during a maintenance window where After you export the Webex metadata, configure your IdP, and download the IdP metadata to your local system, you are ready to import it into your Webex organization from Control Hub. You can assign and manage devices for users and workspaces in Control Hub. Select Active Directory as the Attribute Store. If your Webex site is integrated in Control Hub, the Webex site inherits the user management. testing your SSO configuration. This rule tells ADFS which fields to map to Webex to identify a user. Webex App supports the following NameID formats. that is set by the IdP that is integrated with the Webex organization. Go to Common Site Settings and navigate to SSO Configuration. Go to Azure Active Directory for your organization. paste it in a private browser window. TrackingID: NA . Gather your IdP metadata, typically as an exported xml file. opens, authenticate with the IdP by signing in. If you receive an authentication error there may be a problem with the Sign in to the Okta Tenant (example.okta.com, where example is your company or organization name) as an administrator, go to Applications, and then click Add Application. urn:oasis:names:tc:SAML:2.0:nameid-format:transient, urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified, urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress. But if you have an identity provider, you can choose to tie that environment into Cisco Webex. clipboard, Renew minimize the change by only updating the certificate in your SSO configuration and to set a password. (See Configure Single Sign-On for Webex for more information in SSO integration in Site Administration.). On the Import IdP Metadata page, either drag and drop the IdP metadata file onto the page or use the file browser option to locate and upload the metadata file. The Webex metadata filename is idb-meta--SP.xml. Check the assertion that comes from Azure to make sure that it has the correct nameid format and has an attribute uid that matches a user in Webex App. Return to the tab where you signed in to Control Hub and click Next. Depending on what is configured in the Authentication mechanisms in ADFS, Integrated Windows Authentication (IWA) can be enabled Sign-Out -> Sign-In -> SSO kicks in and it logs back in with my account automatically www.webex.com -> sign-in -> WebEx Meetings -> Enter any valid username at all -> SSO Kicks in before I can enter a password Other browsers/Incognito or private Mode in any browser -> Same result Using mobile phone that's tied to our network via MDM -> Same result For more information, refer to your IdP documentation. From there, you You can verify the URL if necessary by navigating to Service > Endpoints > Metadata > Type:Federation Metadata Okta does not sign the metadata, so you must choose Less In Webex App, a user can sign out of the application, which uses the SAML single logout protocol to end the session and confirm that sign After you export the Webex metadata, configure your IdP, and download the IdP metadata to your local system, you are ready to import it into your Webex organization from Control Hub. Okta does not sign the metadata, so you must choose Less secure for an Okta SSO integration. renewal, we cover what's required in Control Hub, along with generic steps to retrieve updated IdP like AzureAD, Ping Federate, ForgeRock, and Oracle, that do support SLO, we Single sign-on (SSO) is a session or user authentication process that permits a user to provide credentials to access one or more applications. To check if the IdP SAML certificate is going to expire: You can go directly into the SSO wizard to update the certificate, too. When it comes to device management, Control Hub is the single pane of glass for all cloud deployments and recently with our new Webex Edge for Devices it can handle some of the On Premises workload as well. To see the SSO sign-in experience directly, you can also click Copy URL to clipboard from this screen and paste it in a private browser window. file. relying party trust's encryption certificate revocation settings, or the certificate is not If you receive an authentication error there may be a problem with the credentials. Deactivate account after [n] days of inactivity. toggle on the Single Control Hub Administration for Webex Services Hybrid What's New Section Overview What's New With Hybrid Services Hybrid Calendar release notes Webex Video Mesh release notes Directory Connector release notes How Do I Get an Account for Support Case Management (SCM)? Choose the certificate type for the renewal: Trust anchors are public keys that act as an authority to verify a digital Verifying your domains allows Control Hub to recognize users that have signed up for Webex . Do not allow any character to be repeated 3 times or more. In your browser, open the metadata file that you downloaded from Control Hub. Go to Solution. Navigate to your IdP management interface to retrieve the new metadata SSO in the next step. Choose Manage then All Each SSO management feature is covered in the individual tabs in this article. This includes if the metadata is not signed, self-signed, or signed by a private CA. a metadata file, More Click this link to download an IdP SAML metadata file that you can upload to WebEx to provide SAML configuration data as described in Configure WebEx for SSO. The process authenticates users for all the applications that they are given rights to. further prompts when users switch applications during a particular session. This step stops false positives because of an For Specify Display Name, create a display name for this relying party trust such as Webex and select Next. You can configure a single sign-on (SSO) integration between Control Hub and a deployment that uses Okta as an identity provider (IdP). clipboard from this screen and paste it in a private browser window. It eliminates further prompts when users switch applications during a particular session. you choose first radio button and activate SSO. A Webex App error usually means an issue with the SSO setup. organization: Trust anchors are public keys that act as an contact your IdP team for assistance. A custom claim rule cannot be written to , . This step may be done through a browser tab, remote desktop protocol (RDP), or about updating the SSO Service Provider Certificate. If you cannot see the Azure Active Directory icon, click More services. In the Choose Rule Type step, select Send LDAP Attributes as Claims, and then select Next. There may be a notification Configure single sign-on in Control Hub with Okta, Small business account management (paid user), nameid-format urn:oasis:names:tc:SAML:2.0:nameid-format:transient, urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified or urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress, Single is now renewed. Do not test SSO integration from the identity provider (IdP) interface. If single sign-on has been enabled for your organization but is failing, you can We are now in the implementation phase of Salesforce/Pardot. For SSO and Control Hub, IdPs must conform to the SAML 2.0 specification. For example: , Configure single sign-on in Control Hub with Active Directory Federation Services (ADFS). From the customer view in https://admin.webex.com, go to Management > Organization Settings, and then scroll to Authentication. information cached in your web browser that could provide a false positive result when You'll see a notice when the imported IdP SAML metadata is going to expire or Cisco has expanded Control Hub's functionality with a focus on deep analytics, interactive reports, and detailed insights to enable both real-time support teams and service . Navigate to your IdP management interface to upload the new Webex metadata file. metadata. your IdP supports the ability to update only the certificate. flows, so you must use the Control Hub SSO test for this integration. new users may not be able to sign in successfully. When you're finished, run the SSO test using the steps in "Renew Webex metadata, Copy URL to To check if the SAML Cisco (SP) SSO certificate is going to expire: Sign in to https://admin.webex.com, and check your Alerts center. create: In the Delivery channel section, check the box for Import your metadata from the ADFS server From there, you can walk through Your SSO deployment is Drag and drop your IdP metadata file into the window or click Choose Sign in to the Azure portal at https://portal.azure.com with your administrator credentials. Use the procedures in Synchronize Okta Users into Cisco Webex Control Hub if you want to do user provisioning out of Okta into the Webex cloud. operational time and post-event validation. In the metadata that you load from your IdP, the first entry is configured for use in Webex. urn:oasis:names:tc:SAML:2.0:nameid-format:transient, urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified, urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress. environment. a metadata file and upload it that way. This step is useful in common IdP SAML certificate management scenarios, such as IdPs This includes if the metadata is not signed, self-signed, or signed by a Businesses, institutions, and government agencies worldwide rely on Webex. Confirm the expected results in the Please enable it and reload the page. ADFS server. two commands: Set-AdfsRelyingPartyTrust For more information, refer to your IdP documentation. sign-on, Less Windows 2008 R2 only includes ADFS 1.0. Cisco Webex Control Hub Control Hub is the central interface to manage your organization, manage your users, JavaScript is not enabled. ADFS server and look for the following error: An error occurred during an attempt to Webex App only supports the web browser SSO profile. User linking All active and verified users are linked to Control Hub. possible if your IdP used a public CA to sign its metadata. Use the following PowerShell command to skew the clock for the Webex Relying Party Trust relationship only. configured in the following manner: From the customer view in https://admin.webex.com, go to Management > Organization Settings, and then scroll to The event details identify an invalid certificate. You can assign a user or a group. Specify lock out account after [n] failed attempts to log in. You need to export the SAML metadata file from Control Hub before you can update the Webex Relying Party Trust in AD FS. in ADFS Management. (This attribute could be E-mail-Addresses or User-Principal-Name, for example.) Choose the certificate type for your Issuer = c.Issuer, OriginalIssuer = c.OriginalIssuer, Value = c.Value, ValueType = c.ValueType, Properties["http://schemas.xmlsoap.org/ws/2005/05/identity/claimproperties/format"] out with your IdP. If this error occurs you must run the commands When I attempt to log in, it gives the following message: "Your account is not authorized. possible if your IdP used a public CA to sign its metadata. If you or the customer reconfigure SSO for the customer organization, user accounts will go back to using the password policy IdP documentation. A Webex App error usually means an issue with the SSO setup. opens, authenticate with the IdP by signing in. We use the example "Cisco Webex" but it could be different in your AD FS. (See Configure Single Sign-On for Webex for more information in SSO integration in Site Administration.). Control Hub, Webex Directory Connector, or the SCIM API to help ensure that users are deprovisioned and lose access after an HR event. Keep this screen open. More secure option, if you can. Click Next. Select Test SSO setup, and when a new browser tab opens, authenticate with the IdP by signing in. locate and upload the metadata file. access token that might be in an existing session from you being signed Click on Import SAML Metadata link to upload the metadata file, which you have downloaded from Azure portal. We display a warning message on sign out, so Webex App logout doesn't happen engage your Cisco partner who can access your Webex organization to disable it for you. On the Import IdP Metadata page, either drag and drop the IdP metadata file onto the page or use the file browser option to In this case, walk it again any time from Management > Organization Settings > Authentication in https://admin.webex.com. through the steps again, especially the steps where you copy and paste Webex best practices for secure meetings: Control Hub Overview of Webex security The Webex Meetings Suite helps enable global employees and virtual teams to meet and collaborate in real time as though they were working in the same room. Cisco Webex uses basic authentication by default. Webex supports both the redirect and post methods, available in our We have enabled SSO with DUO for our account/users. metadata. Web Conferencing Control Hub Manage, analyze, and secure your Webex services Control Hub offers a holistic view of all your Webex services. Whether you received a notice about an expiring certificate or want to check on your existing SSO configuration, you can use the Single Sign-On (SSO) management features in Control Hub for certificate management and general SSO maintenance activities. Webex Control Hub delivers IT with a centralized, single pane of glass capable of supporting all phases of the service lifecycle, from configuration through optimization. build the certificate chain for the relying party trust Other formats such as urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified or urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress will work for SSO integration but are outside the scope of our documentation. Check the username and password and try again. After you change the certificate or going through the wizard to update the certificate, The document also contains best practices for sending out communications to users in your organization. certificate status table under Management > Organization Settings > Authentication. The SSO configuration does not take effect in your organization unless (See Configure Single Sign-On for Webex for more information in SSO integration in Site Administration.). Single sign-on and Control Hub SingleLogout Integrate Control Hub with ADFS Download the Webex metadata to your local system Install Webex metadata in ADFS flows, so you must use the Control Hub SSO test for this integration. Click Upload metadata file and then choose the metadata file that you downloaded from Control Hub. For Choose Issuance Authorization Rules, select Permit all users to access this relying party, and select Next. metadata that is downloaded from Control Hub. secure (signed by a public CA), depending on how your IdP This makes sure that Webex services are optimized for your users, and makes it easier for you to troubleshoot network issues that may come up. Browse to the following URL on the internal ADFS server to download the file: https:///FederationMetadata/2007-06/FederationMetadata.xml. Go to Enterprise Applications and then click Add. space inside of the Webex App and we deliver the notifications there. You can export the latest Webex SP metadata whenever you need to add it back to your - SSO enabled : SSO enabled with ADFS. Click Sign On and then download the Okta metadata file from You'll import this file back into your Control Hub instance. Choose Less secure (self-signed) or More information. paste it in a private browser window. Click Assignments, choose all the users and any relevant groups that you want to associate with apps and services managed in Control Hub, click Assign and then click Done. This rule provides ADFS with the spname qualifier attribute that Webex does not otherwise provide. Note the TargetName parameter of the Webex relying party trust. The completed rule should look like this: Small business account management (paid user), nameid-format urn:oasis:names:tc:SAML:2.0:nameid-format:transient, urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified or urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress, Single See the custom attribute Map the E-mail-Addresses LDAP attribute to the uid outgoing claim type. Select Test SSO setup, and when a new browser tab After you export the Webex metadata, configure your IdP, and download the IdP metadata to your local system, you are ready to import it into your Webex organization from Control Hub. Authentication and authorization flow via Webex IdP. After the cloud and the identity provider . On the Cisco Webex tab in Okta, scroll to Advanced Settings, and then paste the Entity ID and Assertion Consumer Service values that you copied from the Control Hub metadata file and then save changes. secure, Download the Webex metadata to your local system, Import the IdP metadata and enable single sign-on after a test, Synchronize Okta Users into Cisco Webex Control Hub, Single Sign-On Integration in Control Hub. paste it in a private browser window. If this is your organizational email address, enter it exactly as ADFS sends it, or Webex cannot find the matching user. information cached in your web browser that could provide a The document also contains best practices for sending out communications to users in your organization. Webex SSO breaks Salesforce/Pardot connectors We have been up and running with Webex for the past 12 months on Control Hub. Please read all directions before beginning. If you decide to exit the wizard before you complete it, you can access To see the SSO sign-in experience directly, you can also click Return to Management > Organization Settings > Authentication in https://admin.webex.com, and then choose Actions > Import metadata. a metadata file and upload it that way. Figure 1. Test the SSO Connection before you enable it. Copy URL to clipboard from this screen and certificate. Once integrated, you can also suppress automated emails for new users so that you can send your own announcements. The hexadecimal value is unique for your environment. documentation for your specific IdP if not listed. access token that might be in an existing session from you being signed In this case, walk through the steps again, especially the steps where you copy and paste the Control Hub metadata into the IdP setup. You may see a notice that the single logout URL is not configured: We recommend that you configure your IdP to support Single Log Out (also known as other cases, you must use the Less secure option. Single sign-on and Control Hub Integrate Control Hub with Okta Download the Webex metadata to your local system Configure Okta for Webex services Import the IdP metadata and enable single sign-on after a test You can configure a single sign-on (SSO) integration between Control Hub and a deployment that uses Okta as an identity provider (IdP). If you understand the impact of disabling SSO and want to proceed, click This helps to remove any dry run and doesn't affect your organization settings until you enable From time to time, you may receive an email notification or see an alert in Control Hub that the Webex single sign-on (SSO) certificate is going to expire. wizard. From the customer view in https://admin.webex.com, go to Management > Organization Settings, and then scroll to Authentication, and then toggle on the Single sign-on setting to start the setup wizard. Some Webex Site Aministration features and options that are not available when you use Control Hub to manage your Webex site are: Security Options. Confirm the expected results in the pop-up //ADFS_servername/temp/idb-meta--SP.xml. You can check the certificate status any time by opening the SAML You should use the You must install a minimum of ADFS 2.x from Microsoft. Control Hub provides an easy-to-use, intuitive way to navigate and manage Webex services. In the web browser SSO profile, Webex App supports the following bindings: The SAML 2.0 Protocol supports several NameID formats for communicating about a specific user. credentials. or more applications. You can configure a single sign-on (SSO) integration between Control Hub and a deployment that uses Active Directory Federation Services (ADFS 2.x and later) as an identity provider (IdP). You can configure a single sign-on (SSO) integration between Control Hub and a deployment that uses Active Directory Federation Services (ADFS 2.x and later) as an identity provider (IdP). not using the certificate today but you may need the certificate for future within its validity period. In the results pane, select Cisco Webex, and then click Create to add the application. further prompts when users switch applications during a particular session. See What is Azure Active Directory to understand the IdP capabilities in Azure Active Directory. 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