Name the route group, then select the trunk(s) to add from the drop-down menu. Indonesia Lesotho Ensure that trunk credentials and security attributes are stored safely and inaccessible to any bad actors to avoid toll fraud. Myanmar Calls are considered as originating from an unknown extension when the caller ID does not match any of the existing dial plan Registration-based trunk requires an existing trunk from the table. Philippines Scenario 3: A Webex Calling user calls an on-premises user via local gateway. require migration. instance that will be attached to a control interface and enters redundancy application protocol configuration mode, data GigabitEthernet3Configures the interface used for checkpointing of data traffic, protocol 1Specifies the protocol instance that will be attached to a control interface and enters redundancy application protocol configuration 30 sites remain on-premises, 70 sites move to Webex Calling. Ribbon SBCs Enable Webex Calling & Cisco CUCM Migrations Webex Local Gateway makes it easy for organizations to choose their own telecom provider for Webex Calling. route group) for calls that match any of its dial patterns. In most countries, Cloud Connected PSTN customers can select from multiple Cisco-certified Partners. Select the trunk you want to view or modify. Bermuda in the certificate CN or SAN. When the Active router goes down, the Standby router takes over, and continues to forward the RTP stream that was initial SIP INVITE to the trunk for an outbound call. A transport mechanism for checkpointing the signaling and media state for each call from the active to the standby router Refer to Below are some example scenarios to better understand the usage of this per your organization. 2. da01.sipconnect-us.bcld.webex.com to da12.sipconnect-us.bcld.webex.com, ch01.sipconnect-us.bcld.webex.com to ch12.sipconnect-us.bcld.webex.com, tr04.sipconnect-ca.bcld.webex.com to tr15.sipconnect-ca.bcld.webex.com, vr04.sipconnect-ca.bcld.webex.com to vr15.sipconnect-ca.bcld.webex.com, fr03.sipconnect-eu.bcld.webex.com to fr14.sipconnect-eu.bcld.webex.com, ld03.sipconnect-eu.bcld.webex.com to ld14.sipconnect-eu.bcld.webex.com, os03.sipconnect-jp.bcld.webex.com to os14.sipconnect-jp.bcld.webex.com, ty03.sipconnect-jp.bcld.webex.com to ty14.sipconnect-jp.bcld.webex.com, sy03.sipconnect-au.bcld.webex.com to sy14.sipconnect-au.bcld.webex.com, me03.sipconnect-au.bcld.webex.com to me14.sipconnect-au.bcld.webex.com. Bosnia and Herzegovina But you need CUBE Trunk licenses on Local GW. be configured using the same RG group) GigabitEthernet 1 and 2 are considered traffic interfaces. Cte d'Ivoire For a registration-based trunk, the SIP credentials are used for authentication and MUST be stored safely. Choose Download Template or Import CSV File and click Submit. you would like to change the trunk model you are using on a particular CUBE, you must first remove existing configuration Offline: Unsuccessful registration of Local Gateway to Webex Calling. Scenario 1: A WebEx Calling user is set to use location main number as the external calling number. From Control Hub, you can obtain your new outbound proxy address. But you need CUBE Trunk licenses on Local GW. You MUST use the route groups feature if you wish to migrate a location without impacting calling service: Create a new route group if one does not exist for the location. Dual Identity Support setting impacts the handling of the From header and P-Asserted-Identity (PAI) header when sending an Enter the Session Border Controller (SBC) Address, Domain, and Port. Palau When enabled, calls made by users at the location to an unknown extension (between 2-6 digits) are routed to the selected Established calls may be disconnected With centralised administration, security, and reliability you can trust, we keep the Webex Cloud always on and always up to date so you can focus on your business. Hi, You don't need any license for Local GW on Webex Control Hub side. no action may be needed. When the ESN (enterprise significant number) option is chosen, Webex Calling selects the internal CLID, which is an ESN. Italy list then it is not yet validated as a Webex Calling LGW. will result in call failures. In Control Hub you can configure call routing settings between Webex Calling and premises. Bangladesh Customers with an A-FLEX subscription may request these licenses by opening a support case once the subscription order is placed. But the benefits of the cloud are mitigated by a solution thats rigid and forces customers to make compromises when connecting users in different locations around the world. The improvements of this new infrastructure include: Improved call-handling performance, allowing up to 250 concurrent sessions per local gateway registration. For example, calls that aren't fully This upgrade improves service and enables several new features for the local gateway. Kazakhstan cloud service in specific ways and the Local gateway MUST operate specified conditions with Webex Calling. During the onboarding process, the organization's admin shall add a Fully Qualified Domain Name Certificate-based trunk: Trunk or peering with Webex Calling from a local gateway using a SIP trunk model that offers a higher scale from a single Bahamas Canada Solomon Islands including the Cisco Flex Plan Ordering Guide. ), TLS Connection to Local Gateway failed as the gateway's certificate has expired, Verify and ensure that the Local Gateway certificate is not expired, TLS Connection to Local Gateway failed as the gateway's certificate has been issued by an expired Certificate Authority, Verify and ensure that the Local Gateway certificate is not signed by an expired Certificate authority certificate chain, TLS Connection to Local Gateway failed as the FQDN configured for your gateway is missing from CN or SAN, Verify and ensure that the Local Gateway certificate has CN / SAN same as the FQDN/SRV configured, SIP options sent to the Local Gateway received no response, Verify and ensure that the CUBE is configured to receive OPTIONS requests and respond. Webex Calling supports these customers with the ability to select PSTN connectivity on a site-by-site basis. have an appropriate weight and priority and have a TTL not less than 300 seconds. A dial plan also specifies the routing choice (trunk or Valid wildcard Webex Calling with Local GW deployment question. Tuvalu Verify the latest IP range from Webex Calling Port Reference Guide to confirm whether it's already applied and, if not, refer to the configuration steps under step 1 from Register Local Gateway to Webex Calling to perform this update. Burundi Netherlands to this physical interface. Once you create a trunk, you In the example below, tenant 201 is the tenant which connects to Webex Calling. Select a Location from the drop-down list. The ! Martinique Local gateway (Premises-based PSTN) trunk in Webex Calling allows connectivity to a customer-owned PSTN service. the traffic interface is down. Calls in a transient state at the time of failover will not be preserved post-switchover. Therefore, we recommend that you carry out this activity during a maintenance window. Additional agents can be ordered. Approved Non Cisco SBCs are only supported with Certificate-based trunks. Monaco Namibia deployment. Uruguay Norway Default timers are recommended, though these timers may be adjusted to accommodate any additional network convergence delay Slovak Republic Brunei Darussalam For example: Trunk 1 and Trunk 2 are set at priority level 1. Cyprus pay close attention to the configuration applied to ensure existing call flows and functionalities are not interrupted and Impaired: Unsuccessful connection between at least 1 Webex Calling Edge proxy and Local Gateway. control GigabitEthernet3 protocol 1Configures the interface used to exchange keepalive and hello messages between the two CUBEs, and specifies the protocol at the end and only in an E.164 pattern. Make sure that you copy the specific outbound proxy address from Control Hub for each local gateway that you configure. Follow the instructions below to roll or ringing state). Click Manage to access the local gateway configuration. Cayman Islands To specify and order a Local Gateway, read the Local Gateway ordering guide. Thailand Enabling the dual identity setting will take precedence over the locations. The location is in a country where Cisco Calling Plan is supported. suggested above. SBC. There are two types of local gateway trunk models: Registration-based trunk: Trunk or peering with Webex Calling from a local gateway using a SIP trunk model where the trunk performs a SIP registration 2. It is mandatory to use a separate interface for redundancy, that is, the interface used for voice traffic cannot be used as The call signaling and RTP session information of established calls are checkpointed from the active router to the standby Gabon Your guide wants you to have the perfect Taiwanese trip. San Marino For example: These businesses can pair Webex Calling with a local gateway so they can use virtually any PSTN provider around the world. This component also provides: An HSRP-like protocol that negotiates the final redundancy state for each router by exchanging keepalive and hello messages Supports the use of Webex Calling Media Optimization for calls between desk phones, the Webex app, and a local gateway. Unknown: In the process of establishing a connection between Webex Calling and the Local Gateway that is recently added. Cloud PSTN (Cisco PSTN or Cloud Connected PSTN) can only be used to provide PSTN access for Webex Calling users. You can edit the trunk name or view the trunk details and usage in Control Hub. -------------- External devices such as Unified CM, Webex Calling access SBC, service provider, Webex Calling The only preferred and compliant native recording solution, enabling private and confidential cloud call recording. Certificates may be shared between more than one Local Gateway, however, the FQDN requirementsthat are mentioned in the previous The service is provided through an existing enterprise infrastructure (local gateway without on-premises IP PBX or with existing Unified CM call environment) Webex Calling supports the following features. Trunks, route groups, and dial plans provide the following benefits: Load-balancing and failover across trunks to Webex Calling and the premises. Update the Access Control List on CUBEWebex Calling has an updated range of session border controller (SBC) IP addresses, which may have to be applied as a trusted list on all Certificates MUST contain the Fully Qualified Domain Name (FQDN) as a common name or subject alternate name in the certificate Check out the cloud calling platform used by 39 million people worldwide, Take a look at the Cisco-certified Partners delivering Cloud Connected PSTN connectivity in over 65 countries worldwide, Check out the rapidly growing coverage offered by Cisco Calling Plans. It also provides connectivity to an on-premises IP PBX Costa Rica Enable box-to-box redundancy for the CUBE application. Configure an RG for use with VoIP HA under the application redundancy sub-mode. Swaziland If you are looking for Webex App to make PSTN calls via CUCM then you don't need Webex Calling. A Route Group is a group of trunks that allow Webex Calling to distribute calls over multiple trunks or to provide redundancy. all CUBE call processing responsibilities over immediately if the active router goes out of service, resulting in stateful Once you create a trunk, you can assign it to a route group. (The called address must be in +E.164 format when sent to the local gateway.) However, there are a few rules: Admin MUST have a unique host address (FQDN or SRV) per trunk across your entire organization. for an enterprise and apply to all users, regardless of location. using a pilot user account and credentials that are obtained at the end of the trunk onboarding process. Many businesses lack the time, resources, and expertise to manage relationships with multiple service providers. Gateways. MUST be resolved on the internet. Uzbekistan Check pointing is limited to connected calls with media packets. Organizations with 250 or more users, this model is for you. To understand if any of your local gateways may need a migration, refer to the Get started with your local gateway migration section. To manually add a new dial pattern, click Add dial patterns. TLS Connection to Local Gateway failed due to DNS resolution failure of the FQDN configured for your gateway, Verify the DNS configurations for the SRV /FQDN configured and ensure they are resolvable, TLS Connection to Local Gateway failed due to a transport issue, Verify that the resolved IP addresses and port to the Local Gateway are valid, TLS Connection to Local Gateway failed as the gateway's certificate is signed by an invalid Certificate Authority, Verify and ensure that the Local Gateway certificate is signed by a valid Certificate Authority (What Root Certificate Authorities are Supported for Calls to Cisco Webex Audio and Video Platforms? We know that many organizations have multiple sites and would benefit from the ability to use multiple PSTN connectivity options. Dial Plans screen and select the Actions drop-down menu from the dial plan to edit, and then choose Import Dial Patterns CSV or Export Dial Patters CSV. with the FQDN chosen in the Control Hub. Use this setting if you lose the trunk information credentials and need to regenerate them. Choosing a specific address is important for redundancy and load balancing traffic. Papua New Guinea Tanzania For more information, see: Cisco Preferred Architecture for Webex Calling. Afghanistan Enter the maximum number of concurrent calls. Scroll to Call Routing between Webex Calling and premises and choose how you would like to handle unknown numbers. and well cover design considerations and configurations in this article. Sri Lanka Unlike a registration-based Moldova To display the show command output, we've reloaded VCUBE-2 followed by VCUBE-1, making VCUBE-1 the standby CUBE and VCUBE-2 the active CUBE. Also . Options are either: Domain with a leading * (indicating all sub-domains of given domain), Only URIs with host portion example.com, Only URIs with host portion us.example.com, URIs with host portion being sub-domain of example.com. Select Certificate-based from the Trunk Type drop-down list. Paraguay terminating on two local gateways at the two main sites. For more information, see: Specify caller ID options for users and workspaces. Suriname any configuration changes. From the customer view in https://admin.webex.com, go to Services > Calling > Service Settings. show redundancy application group all should indicate the correct local and peer information. Signed certificates MUST always have a valid expiry. Greece Patterns for E.164 numbers start with a leading Select your PSTN connection, then click Edit under Local Gateway. All trunks must be assigned to a location within Control Hub. Add a new Trunk for the desired location. Jersey up Default 30 seconds. Get Local Gateway Usage CountA trunk is a connection between Webex Calling and the premises, which terminates on the premises with a local gateway or other supported device.The trunk can be assigned to a Route Group which is a group of trunks that allow Webex Calling to distribute calls over multiple trunks or to provide redundancy.Retrieving this information requires a full administrator auth . Our customers can use any combination of Cisco Calling Plans, Cloud Connected PSTN, or Local Gateway-based PSTN across different sites. 8-digit enterprise dial plan: 8 + 3-digit site code + 4-digit extension. 4. Russian Federation Guadeloupe Poland Sierra Leone Vanuatu Saint Martin For example: A trunk with FQDN london.lgw.cisco.com:5062 can only be created if there exists no other trunk with a host address london.lgw.cisco.com. South Africa Skills: VoIP, Cisco See more: webex calling configuration guide, webex calling roadmap, webex calling remote office, webex calling firewall and network configuration guide, webex calling local gateway ordering guide, webex calling is built on regulatory and compliance standards, webex calling . Australia You can also view the usage information for the trunk. Sao Tome/Principe You don't need any license for Local GW on Webex Control Hub side. Additional features, storage, and support start at just one low price. below 250 concurrent calls through an Over-the-Top connection & the Certificate-based trunk is targeted at higher capacity The configuration guidelines provided in this article assume a dedicated local gateway platform with no existing voice configuration. that may occur during bootup/reload of the routers, in order to guarantee that the RG protocol negotiation takes place after You can choose Meetings or Calling, or both. route group/trunk as premises calls. Micronesia Your order must reflect the greater of the following: (a) your enterprise-wide Knowledge Worker count and b) 100 Knowledge Workers. Privacy Statement for more information. 06-11-2021 Overview You'll do more with Dubber on Webex Calling Catch every conversation instantly United States Brit/Indian Ocean Terr. The username and password for this setup are as follows: Ensure that a configuration key is created for the password, with the commands shown below, before it can be used in the credentials Contact Oracle: cgbu_alliances_ww_grp@oracle.com, Configure Oracle Session Border Controller, Configure AudioCodes Session Border Controller. Serbia and Montenegro All trunks must be assigned to a location in Control Hub. after all the configuration has been applied. Webex Calling allows connectivity to a customer-owned PSTN service. Check to see if VCUBE-1 has registered with Webex Calling access SBC. : 2,6,11, and 12 are shown only when all the edge proxy nodes experience an issue. Country * The following are the different certificate-based trunk status: Online: Successful connection between all the Webex Calling Edge proxies and Local Gateway. This setting can be modified to take advantage of new call routing features (for example, dial Webex team app will register to cloud and will be dial in to cucm registered ip phoneWebex app will make pstn call via local gateway which is integrated control hub.PSTN call will be ring on the webex teams application if necassary based on customer DID and DN association. A Local Gateway is an on-premises device(s) that interconnects the . 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