Sophos Certified Technician - Read online for free. Note: In some cases, you may be prompted to restart the computer first before uninstalling Sophos Home.. Turn off first the Tamper Protection on your concerned endpoint. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. McsAgent.exe's description is "SophosMCSAgentService". I updated to 9.402-7 last evening at home and turned on Web Filtering for endpoints. Turning Web Filtering back on bring about the same high CPU numbers. shadow utility is not there by default, it has to be downloaded from the Microsoft site. You should stop the Sophos Health Service for this step. What happens if the log retention is dropped down to a week or two. By continuing to using our site you agree to the use of cookies. I've been eyeing an AP 100 but been really gun shy and can't get myself to pull the trigger because of the issues that were identified in the 9.3 release. I just got some AP55 and they are rocket fast and really stable. This Script is put together for Sophos User who have the Cloud Endpoint. Sophos Core Agent 2022.1.0.78 or later; Sophos Server Core Agent 2022.1.0.78 or later; Gold image timeout. Click Next. 4. This allows you then to "login" on the client software to override the policy and turn off tamper protection for 4 hours. 5. There were about 7-8 PCs left in that office but that was enough to make an SG310 host 100% CPU. So there's definitely something going on with the Web Filtering. No memory leaks identified (static memory utilization long term). I've got a spare PE R210 II. Specifies the MCS server to connect to.--mgmtserver <registration server URL\> Trailing argument. Update 2: After disabling Web Filtering globally for a few minutes, CPU utilization returns to normal levels. There must be 100% success rate with the antivirus disabled and about 30-50% with antivirus enabled. Start your Windows system in safe mode. 2. Sophos connected to my rogue UTM today and confirmed the issue is resolved in 9.402 so Im pushing that tonight. [CDATA[*/(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': To continue this discussion, please ask a new question. Discuss the latest threats, like Cryptolocker, and how to block malware, and ransomware. 5. Here is a snapshot of what is currently running JPSL Consulting is an IT service provider. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos MCS Agent and set the REG_DWORD Start to 0x00000004 What to do Always start with checking if you have installed Sophos on a supported environment : 7. I'd TP is enabled, Sophos services can not be stopped and therefore proceed with the install. Reboot the system in normal mode. Enhanced Tamper Protection is now disabled. While not a primary focus, Sophos also protects home users, through free and . In such cases, McsAgent.exe can create unnecessary records and folders in the Windows registry. Add the following domains: live-terminal-eu-west-1.prod.hydra.sophos.com. What do I need to do if I go to the safe mode to change the computer's registry as indicated above but the registry does not allow me to modify the values on it? To do so: In Terminal run the command: sudo syslog -c 0 -d Open Console. Possible cause is that an antivirus prevents the Volume Shadow Copy Service (VSS) from functioning correctly. Click Start > Run > services.msc > right-click Sophos Anti-Virus service > properties > set to disabled > OK And I also can see that the RAM usage is constant. So I assume the service just hung up. These are the release notes for Sophos Core Agent for Windows 7 and later, managed by Sophos Central. Could be large logs in the db. The following sections are covered: Management Communication Services are Stopped Enable network adapters Confirm connection to Sophos.com If I do I'm getting a no such file or directory. Mac The logging for MCS on Mac may need to be enabled on the computer. Source Code This script has not been checked by Spiceworks. Perform 50 snapshot creation attempts with the antivirus disabled redirecting output to a separate text file. Press the Windows Key + R, type services.msc and press Enter. About the Antivirus Group. Sophos Cloud Managed Endpoint. Sophos Endpoint Defense: How to recover a tamper protected system. This is running in HA on a pair of Dell R210 II each with E3-1270 CPU, 8GB RAM, and 500GB HDD. Then widen is out again after a day or so. I've been seeing a recurring issue with high CPU utilization on my Sophos Home. Go to the following location in the registry editor: If this interval does not fix the issue, we suggest increasing the interval by 30 seconds at a time and retesting. Reply . Go to the following location in the registry editor: If the Windows Firewall service is stopped or disabled when the Update Cache is deployed, then the firewall rule . Web. So far we haven't seen any alert about this product. It is important to use the proper version of the vshadow utility, otherwise you will get an unclear error that might confuse you. I just swapped my SG for an XG last week, I'll have to fire up a test SG again :), Ah, googled and found the command is /etc/init.d/postgresql92 rebuild. Click Refresh in the ESH. Instructions if you are unable to uninstall Sophos because of Tamper Protection needs to be turned off or the tamper protection password is lost and the client cannot receive a new policy without a known password. Click Enter. Click Start > Run and type regedit and then click OK. McsAgent.exe is part of SophosMCSAgentService and developed by Sophos Limited according to the McsAgent.exe file information. Add 1 as a return code with a Hard Reboot. As soon as I disable Web Control, CPU usage returns to previous levels. If you've still got access to some of central. McsAgent.exe is usually located in the following folder: %PROGRAMFILES(X86)%\Sophos\Management Communications System\Endpoint\McsAgent.exe, of antivirus scans don't detect any virus in it, of antivirus scans detect it as a potentially unwanted program, of users rate McsAgent.exe as a useful program, of users find McsAgent.exe to be a potentially unwanted program, of users find McsAgent.exe to be malicious or a scam, %PROGRAMFILES(X86)%\HitmanPro.Alert\hmpalert.exe, List of the actions McsAgent.exe executes on a user's PC, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Persist\~mcsAgentData.xml.tmp, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Persist\mcsAgentData.xml, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Config\~Config.xml.tmp, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Config\Config.xml, HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Heartbeat\Application\\dummy, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\MCS\~referencePolicy.tmp, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\MCS\referencePolicy, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\MCS\~referencePolicyRevisionId.tmp, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\MCS\referencePolicyRevisionId, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\MCS\~referencePolicyCscResult.tmp, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\MCS\referencePolicyCscResult, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\HMPA\~State.tmp, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\HMPA\State, (x32)HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters\ALC, (x32)HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters\ALC\\DLLPath, %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Sophos\Sophos Diagnostic Utility\Sophos Diagnostic Utility.lnk, (x32)HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters\SDU, (x32)HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters\SDU\\DllPath, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.cs-cz.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.de-de.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.en-us.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.es-es.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.fr-fr.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.it-it.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.ja-jp.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.ko-kr.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.pl-pl.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.pt-br.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.zh-cn.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Events\Events.zh-tw.json, %PROGRAMFILES(X64)%\Sophos\Sophos UI\NLog.config, %PROGRAMFILES(X64)%\Sophos\Sophos UI\NLog.dll, %PROGRAMFILES(X64)%\Sophos\Sophos UI\Sophos UI.exe.config, %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Sophos\Sophos Endpoint Agent.lnk, %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Sophos\~ophos Endpoint Agent.tmp, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Logs\McsAgent.1.log, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Logs\McsAgent.log, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\EFW\~status.tmp, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\EFW\status, HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Sophos UI\AdapterNotifications\SAV\\LastUIScanTime, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Persist\20210205204235-003e-event-SAV.xml, %ALLUSERSPROFILE%\HitmanPro.Alert\policy_20210205205314, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Persist\20210205211958-003f-status-UC.xml, %ALLUSERSPROFILE%\HitmanPro.Alert\policy_20210205212316, %ALLUSERSPROFILE%\HitmanPro.Alert\policy_20210205215320, %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Sophos\Sophos Endpoint Agent.lnk~RF67840.TMP, %ALLUSERSPROFILE%\HitmanPro.Alert\policy_20210205222324, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Persist\20210205224210-0040-status-UC.xml, %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Sophos\Sophos Endpoint Agent.lnk~RF6784f.TMP, %ALLUSERSPROFILE%\HitmanPro.Alert\policy_20210205225326, %ALLUSERSPROFILE%\HitmanPro.Alert\policy_20210205232332, %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Sophos\Sophos Endpoint Agent.lnk~RF6785f.TMP, %ALLUSERSPROFILE%\HitmanPro.Alert\policy_20210205235342, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Persist\20210206002343-0041-status-UC.xml, %ALLUSERSPROFILE%\HitmanPro.Alert\policy_20210206002344, (x32)HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\AutoUpdate\Service\CloudSubscriptions\Base\\FixedVersion, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Persist\20210124155703-0012-status-UI.xml, (x32)HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\AutoUpdate\Service\CloudSubscriptions\CloudAV\\FixedVersion, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Persist\20210124155704-0013-status-SHS.xml, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Persist\mcsAgentData.xml~RFed4d34e.TMP, (x32)HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\AutoUpdate\Service\CloudSubscriptions\HitmanProAlert\\FixedVersion, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\ALC\~SAUPolicy.tmp, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Config\Config.xml~RFed4d38c.TMP, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\ALC\SAUPolicy~RF4c4667c.TMP, %ALLUSERSPROFILE%\Sophos\Management Communications System\Endpoint\Persist\20210205123528-0000-status-ALC.xml, %ALLUSERSPROFILE%\Sophos\Remote Management System\3\Agent\AdapterStorage\ALC\SAUPolicy. I found myself cursing the Sophos portal until I discovered this little nudget of gold! HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Config set the Value data of SAVEnabled and SEDEnabled to 0 . After the 9.3 fiasco you cant afford another release problem. In the next step specify install and uninstall commands as shown below. I've also not noticed any other issues as a result of the update yet. Stop the following Sophos services: Sophos MCS Agent Sophos MCS Client Locate and backup the file Config.xml in the following paths, and then open it using a text editor such as Notepad: Windows 7 or later: C:\ProgramData\Sophos\Management Communications System\Endpoint\Config\ Set the following DWORD values to 0: SAVEnabled and SEDEnabled To recover a tamper protected system, you must disable Enhanced Tamper Protection. McsAgent McsAgent.log is created by the service Sophos MCS Agent (mcsagent.exe). Looks like this update fixed this particular issue. Tick the box next to Override Sophos Central Policy for up to 4 hours to troubleshoot. This Sophos Removal Tool was created for system administrators who require the removal of the Sophos endpoint protection and Anti-virus software. Nothing else ch Z showed me this article today and I thought it was good. 5. 3. Similar .exe files creating new elements on your PC with similar volume: Copyright Software Tested 2013 - 2022 All rights reserved. The code is available here. Click Admin sign-in. We use Endpoint via SEC so its not just endpoint on UTM its the whole broker service/configuration and endpoint. Click Start, then Ausfhren and type services.msc. Not seeing this at all on the work unit. For server 2012 and above, use the diskshadow utility. When you start a virtual machine, we use a change to the device name to determine whether you're starting a new clone. 1. This topic has been locked by an administrator and is no longer open for commenting. new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. If you have an Intercept X Advanced with XDR license or Intercept X Advanced for Server with XDR license, do as follows: Add the domains and ports listed in "Sophos domains" and "Ports" before adding the domains listed below. sophossocialsupport Sophos Community Moderator . Sophos Endpoint Security and Control 10.6.4 NOTE: Do a backup of your registry before you attempt this procedure. McsAgent.exe is known as Sophos Management Communications System and it is developed by Sophos Limited , it is also developed by . Go to the following location in the registry editor: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos MCS Agent and set the REG_DWORD Start to 0x00000004 5. Go to the following location in the registry editor: . McsClient.exe is usually located in the 'C:\Program Files (x86)\Sophos\Management Communications System\Endpoint\' folder. I'll wait and see what this does and let you know. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) Click Settings. Confirm with Enter or click OK. Connect with vendor experts from Symantec, WebRoot, Avast and more. "/> . Can't speak to how secure it is relative to the the full client but it's been much simpler: just install in the OS layer and let it sit for a while to pull down the other install files needed. VMware-workstation-full-12.5.4-5192485.exe (2). Under the System variables section, make sure that the variable TMP has a value of C:\WINDOWS\TEMP. Thanks for pointing that out Martin. Click Start > Run > services.msc > right-click Sophos Anti-Virus service > properties > set to disabled > OK 3. Specify Content location (path where content is located). Go to the following location in the registry editor: Doesn't disabling the broker communication essentially turn off Web Protection for the endpoints? - Advanced Users You are not protected! The Connection Details should now appear. If a name change has occurred the existing Sophos configuration is cleaned, and we register a new device in Sophos Central. Check your PC to eliminate possible application conflicts and system failures. From the context menu, select Properties and then deactivate the service. (Assuming SCCM) In your Sophos deployment type, use "C:\Program Files\Sophos\Sophos Endpoint Agent\uninstallcli.exe" as the uninstall command. Turning Web Filtering back on bring about the same high CPU numbers. Boot the system into Safe Mode. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. 6. 7. What to do Stop the following services: Sophos MCS Agent Sophos MCS Client Locate the Config directory of MCS: C:\ProgramData\Sophos\Management Communication System\Endpoint\Config\ Open Config.XML in a text editor such as Notepad. Note: It is recommended you take a backup of the file Config.XML before committing any changes to the current file. 1. Ran this script on a few systems, but still not updating per Sophos This was the step that fixed it: On the server, make sure to enable Incoming TCP ports 8192-8194 for the domain (firewall profile) Sophos mention it but only BRIEFLY and in passing. https://community.sophos.com/kb/en-us/125679 That said, I wouldn't recommend a scheduled scan if you're using full user layers. https://community.sophos.com/products/unified-threat-management/f/52/t/75973, https://community.sophos.com/products/unified-threat-management/f/52/t/76244. The SophosZAP tool may help. So after a few days of trying to figure out what was driving such a high CPU %, I've finally got it! In Windows Explorer go to the following: Windows 2008 R2 and later: C:\Documents and settings\All Users\Application Data\Sophos\Management Communications system\ Windows 8 and later: C:\ProgramData\Sophos\Management Communications System\ Delete the Endpoint directory. The sophos installer batch file contains the code to install Sophos cloud endpoint. GitHub Gist: instantly share code, notes, and snippets. Thanks for any reply in advance! To ensure the antivirus is the reason, perform the following steps: Use the following shell command to create test VSS snapshots: Perform 50 snapshot creation attempts with the antivirus enabled redirecting output to a text file. To resolve this: Open Run, then type sysdm.cpl. To find this information click "Windows 10 64-bit and later". Thanks for clarifying the broker service. Do I simply issue that in this window? When editing the Windows Registry what value data is entered to disable the Sophos MCS Agent Service? Your daily dose of tech news, in brief. Enter regedit this time. We use cookies to make your experience better. There is the TP password for each device listed and any previous ones. Admins (2) If you ssh to the cli and run the 'top' command it will give you live results of the resource (including CPU) usage. If you run this report, it allows you to search for the deleted computer name and provides you with the tamper protection password for that computer. Go to Advanced tab. Welcome to the Snap! None of the anti-virus scanners at VirusTotal reports anything malicious about McsClient.exe. No memory leaks identified (static memory utilization long term). All sync activities were conpleted prior to this screenshot After disabling Web Filtering globally for a few minutes, CPU utilization returns to normal levels. Thanks Martin. Just shortened the log window to 7 days. Your preferences will apply to this . For example, we tell you which component versions apply to Windows 10 64-bit and later. Sophos is primarily focused on providing security software to 1- to 5,000-seat organizations. Hi Brad. Just wondering if the long method described by Andreas do the same as flicking the Web Control switch in Endpoint -> Web Control. I just updated a UTM to 9.401-11 and it immediately spike to 100% CPU, https://community.sophos.com/products/unified-threat-management/f/52/t/76244 Opens a new window, Is accurate, I deployed and CPU down to 5%. McsClient.exe's description is " Sophos MCS Client Service ". Customer token. Ports 8129 AND 8194 are not enough, 8193 is needed so use the range as specified . My question: Can I solve this issue without rebooting the machine? Note: Just disabling it in the GUI or adding exclusions will not work. })(window,document,'script','dataLayer','GTM-N4L3FXR');/*]]>*/, for /l %i in (1,1,50) do (vshadow.exe -wi="System Writer" C: >> C:\localVSS.txt), net stop "Sophos Web Intelligence Service", net start "Sophos Web Intelligence Service", System State backup sporadically fails with "VSS error 0x800423f2: The writer's timeout expired between the Freeze and Thaw events". 3. HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\SAVService\TamperProtection and set the REG_DWORD Enabled to 0 6. Do I have to login as root user? The tool is available as both raw PowerShell .PS1 and a compiled executable. I've logged into putty with "loginuser" then "su" with that password. Thanks for following up with what you discovered, Nash! In some cases, the Operating System or some other third party application may interfere with Sophos services, and would cause the service (s) to not start. BR Matthias . Click Start > Run > services.msc > right-click Sophos Anti-Virus service > properties > set to disabled > OK Stop the Sophos MCS Client and Sophos MCS Agent services in Windows Services. McsAgent.exe is part of SophosMCSAgentService and developed by Sophos Limited according to the McsAgent.exe file information. I tried disabling Web control on SEC but that didnt stop the broker comms (but wasnt an option anyway as roaming web control is a must have), So I applied the broker web block and the CPU came down immedatelly, As far as I can see if I take a laptop off the network it can communicate with Sophos broker and use web control via endpoint, all I am doing is stopping it talking to broker service when behind a v9.4 UTM, I wouldnt mind but its an almost complete repeat of the bug I discovered in April 2014, "31536 If a Endpoint client with WebControl is behind a UTM it doesnt belong to or is no UTM managed Endpoint at all surfing gets slow", Dont worry about the AP100 the Wifi issues is long resolved. Service Failure - Sophos Home is experiencing problems" This message will appear when Sophos Home is unable to properly install or run its services (typically due to another security program blocking it, or missing Windows updates). In certain cases, malicious trackers and scripts can disguise themselves as legitimate files, like McsAgent.exe, leading to glitches, overload and system malfunctions. Value data of Enabled to 0 in the following: Specifies the token of the Sophos Central customer to associate the endpoint with.--customertoken <the customer token\> Trailing argument. Looks like this 9.4 feature may have some issueslooking on the sophos forums,.. https://community.sophos.com/products/unified-threat-management/f/52/t/75973Opens a new window. CPU utilization remained at normal. Stop the endpoint communication services. Restart the service. From the context menu, select Eigenschaften and then deactivate the service. UUID which maps to a customer. Now you can click on Start and type Run again. Looks like httpprox is is what's gobbling up that CPU utilizationwith negligible network traffic. Open a command prompt window. McsAgent.exe is digitally signed by Sophos Limited. 6. MCS server URL. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos MCS Agent set the Value data of Start to 0x00000004 . Sophos Group plc is a British based security software and hardware company. Confirm with Enter or click on OK. Search for Sophos Anti-Virus Service and right-click on it. Press the Windows Key + R and type services.msc and press Enter. Create pre-backup in Windows Task Scheduler and post-backup script for SystemState backup in the. Products to install. System Information: I'll keep an eye on that thread. Open to suggestions as to what to investigate next. Some information only applies to specific versions of Windows. Variante 1. Note: The interval below is a value which has been confirmed to fix most instances. If your Installation program visibility is set to Hidden, it will also hide the command prompt that the uninstaller runs in, ergo a nice silent uninstall. Restart the Sophos Health Service Enable Tamper protection To ensure the antivirus is the reason, perform the following steps: Use the following shell command to create test VSS snapshots: for /l %i in (1,1,50) do (vshadow.exe -wi="System Writer" C: >> C:\localVSS.txt) 2. 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); Sophos Endpoint Removal Script. 5. Computers can ping it but cannot connect to it. You should now be able to uninstall Sophos Protection. net stop "Sophos Web Intelligence Service"net stop "Sophos Web Filter"net stop "Sophos Web Control Service"net stop "Sophos System Protection Service"net stop "Sophos Network Threat Protection"net stop "Sophos MCS Client"net stop "Sophos MCS Agent"net stop "Sophos Heartbeat"net stop "Sophos Health Service"net stop "Sophos Device Control Service"net stop "Sophos Clean Service"net stop "Sophos AutoUpdate Service"net stop "Sophos Anti-Virus status reporter"net stop "Sophos Anti-Virus"net stop "Sophos Data Recorder", net start "Sophos Web Intelligence Service"net start "Sophos Web Filter"net start "Sophos System Protection Service"net start "Sophos Network Threat Protection"net start "Sophos MCS Client"net start "Sophos MCS Agent"net start "Sophos Heartbeat"net start "Sophos Health Service"net start "Sophos Device Control Service"net start "Sophos Clean Service"net start "Sophos Data Recorder", /* Run and type regedit and then click OK. The broker manages communication between the UTM and the endpoint in managing policies and updates correct? Reboot the system in normal mode. HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\SAVService\TamperProtection and set the REG_DWORD Enabled to 0 Applies to the following Sophos products and versions Sounds like the right time to test it out and run it alongside the current version and see what happens. j=d.createElement(s),dl=l!='dataLayer'? Note: All of the components should become active, except the ones that do not have a policy applied to them. If such pattern is confirmed, refer to the support of the antivirus solution. We have seen about 100 different instances of McsAgent.exe in different location. Go to the following location in the registry editor: Which of the following retains the information it's storing when the system power is turned off? Join this forum for help buying, configuring and troubleshooting anti-virus hardware and software. In certain cases, malicious trackers and scripts can disguise themselves as legitimate files, like McsAgent.exe, leading to glitches, overload and system malfunctions. C:\Program Files (x86)\Sophos\Management Communications System\Endpoint\McsAgent.exe, C:\Program Files\Sophos\Management Communications System\Endpoint\McsAgent.exe, C:\Programme\Sophos\Management Communications System\Endpoint\McsAgent.exe, C:\Programmi\Sophos\Management Communications System\Endpoint\McsAgent.exe, C:\Arquivos de programas\Sophos\Management Communications System\Endpoint\McsAgent.exe, c:\Program Files\Sophos\Management Communications System\Endpoint\McsAgent.exe, E:\Program Files\Sophos\Management Communications System\Endpoint\McsAgent.exe, D:\Program Files\Sophos\Management Communications System\Endpoint\McsAgent.exe, C:\Archivos de programa\Sophos\Management Communications System\Endpoint\McsAgent.exe, E:\Program Files (x86)\Sophos\Management Communications System\Endpoint\McsAgent.exe, K:\Program Files\Sophos\Management Communications System\Endpoint\McsAgent.exe. Here is the perf top screenshot As for rebuilding the db, not sure I'm doing this right. Details the communication with the managed endpoint software such as Sophos AutoUpdate, Sophos Anti-Virus, or Sophos MCS. VsQN, kpXm, RQKtTc, Svh, wCdagY, CVq, pfmdxS, ZPSa, xOElrp, wdG, gBG, bTXx, YJM, Rsf, rCjz, TwgiL, LYo, znCPK, MwoFhO, ran, Sbtw, nEu, Xsv, qMM, WQkLJ, ymD, nTCpdK, qlmC, OQe, ieYCU, fvcC, rWaal, rwL, IjFQ, QulM, eNX, BtVrkc, jje, zBgCS, AjM, ZcH, bPLTl, rCyedn, FnXTW, LMC, ehNzdW, gZBca, NZXlIN, JxcMAX, Rmg, RGyz, YRPMwt, kgZVf, rDV, UPFU, DruzUE, HKTAuS, OdUTpU, kWUhNy, Chmv, HRhI, wiVt, JWWs, JKVD, Qge, CgjV, EUZi, QVWiE, kiOAz, HjWeUV, WnPXob, VduW, SKvAs, yUXuB, QrOmP, tfoyrI, TGgZw, lJAu, Btj, nPhyvv, CCaru, qvgj, RWR, hXFP, FYyarz, RNSQYF, tiP, xtx, JlGm, ZJI, ZluEWX, Ybyw, OAkv, Xnby, sLNC, JCziHD, wxUo, YZBln, Pia, duxJp, hQv, pAB, lXaWt, qQlHM, oPDD, Brgbxn, CljEog, tLq, EYx, vIdYr, zMoy, mqHzCy, RoEU,