Partner with Router-switch.com Mobility: Use one number to dial, redirect and move calls between desktop and mobile phones. Cisco Unified Communications Manager (UCM) Cloud for Government unites Cisco's industry leading collaboration services (voice, video, instant messaging, presence, mobility, and conferencing) from the Cisco cloud, with built-in U.S. government-level security to give agencies the power to collaborate securely with anyone, anywhere. Reseller Credit. - edited Summary: To support high quality service and confirm that service delivery processes are in place, Cisco will provide an assigned Service Manager as a part of the Services. Sometimes when trying to decide between two UCaaS platforms, it is important to keep size in mind. This guide is an introduction on how to setup basic configurations on your Cisco Unified Call Manager (CUCM) server, in order to establish phone calls between two devices registered to it. Additional MACDs can be purchased should larger default quantities be desired. The documentation set for this product strives to use bias-free language. Subject to the terms of this SLA, Cisco will pay Customer Service Credits will be calculated in accordance with the table below: If the Availability Percentage achieved in the Measurement Period is: Then Customer may claim Service Credits in an amount equal to the corresponding percentage of Customers Monthly Service Charges for the Measurement Period: The Table below describes MACD service requests supported: Configuring and administering existing UC Attendant Console, Cisco Unified Communications Manager Cloud, View with Adobe Reader on a variety of devices, https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/how-cisco-provides-services.pdf, https://www.cisco.com/c/en/us/about/trust-transparency-center/data-protection.html, https://trustportal.cisco.com/c/dam/r/ctp/docs/dataprotection/cisco-master-data-protection-agreement.pdf, https://www.cisco.com/c/en/us/about/legal/privacy-full.html, https://www.cisco.com/c/en/us/about/legal/service-descriptions.html. Each party will, and Customer will ensure that end customer will agree to, maintain a reasonable information security and data privacy program with appropriate technical, administrative, and physical safeguards designed to prevent any (i) unauthorized access, use, distribution, or deletion of Customers or end ccustomers data and (ii) compromise of the Managed Elements or CMSP Tools. Service Level Calculation and Related Definitions. The Service will automatically renew for additional one-year terms at the same price to the extent that Customers order for UCM Cloud also renews, unless Cisco notifies Customer in writing at least ninety (90) days in advance of, or Customer notifies Cisco in writing at least forty-five (45) days in advance of, the expiration of the then-current term that it does not want to renew the Services. Cisco; Huawei; HP / HPE; . Cisco Smart Software Manager: https://www.cisco.com/web/ordering/smart-software-manager/index.html. From anywhere? Expedited and Complex service requests are excluded from this entitlement and incur a fee as outlined in the Service Catalog. Table 2 shows a list of top level ordering SKUs. Using Cisco Webex and the familiar elements of Unified Communications Manager, you can build a private. The buffering size varies 20-100 MB based on the product and the size of the server deployment.For more information, see Buffer Size Calculation. 82 9.1 Ordering Cisco Jabber for Mac with IM/Presence hosted in the Cisco Collaboration Cloud 83 9.2 Ordering Cisco Jabber for Mac with IM/Presence hosted On-Premise (CUP) 83 9.2.1 Ordering Using eDelivery 83 9.2.2 Ordering . If redundancy is required, additional instances of the Services must be purchased for a second Location. It is available through a Cisco Collaboration Flex Plan subscription. Separate deployments for each customer for added separation of agency data. Customer will not be entitled to any Service Credits unless Customer submits to Cisco a timely written claim for Service Credits. Cisco Unified Communications Manager (UCM) is the core of Cisco's collaboration portfolio. 8.1. Cisco UCM Cloud for Government features our industry-leading security features, from continuous monitoring and end-to-end encryption to everything in between, so that your team and the devices they rely upon every day can be kept safe and secure. Cisco Unified Communications Manager is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging, and presence. Cisco HCS Compliantly capture every conversation with Dubber on HCS call recording. Appendix A to this Service Description sets forth the applicable terms and conditions governing the Services. tunnelblick for windows. In addition to any reports and dashboards available from the UCM Cloud Service, Cisco will provide, or make available via the Portal, the reports and dashboards listed in the Reporting Guide provided by Cisco. Step 2 Add the third-party SIP phone in CUCM and configure its directory number. The Catalog will be accessible from a Cisco portal. 8.2. Service Credits are Customers sole and exclusive remedy against Cisco, for Ciscos failure to meet the Service Levels. Find answers to your questions by entering keywords or phrases in the Search bar above. Turn any conference room into a video collaboration hub by connecting teams, customers, and partners face to face at a moments notice. Summary: Cisco will implement Service Requests as described in the Service Catalog, consuming Customers Service Request Units (SRUs) according to the cost in SRUs as provided in the Service Catalog. 2.5 Service Request Units (SRUs) and Related Charges. Cisco will delay invoicing on a day-for-day basis if Cisco is the primary cause of the delay in Activation. Cisco will adjust the case priority in accordance with updated Priority of Iimpact or Incident resolution. Requests submitted by Customers requestors are deemed to be authorized by Customer. The following documents and resources provide design guidance for deploying Cisco Unified Contact Center solutions. Product overview To learn more about Cisco UCM Cloud for Government and our FedRAMP-Authorized services: Please contact your Cisco representative. Cisco Unified Communications Manager is the core of Ciscos collaboration portfolio. Version 3.6 Secure Endpoint Private Cloud Deployment Strategy 5 CHAPTER 1 User Guide PLANNING This document will guide you through best pr actices to deploy . . The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. Localized: A single location and/or multiple users are affected. Cisco Capitalmakes it easier to get the right technology to achieve your objectives, enable business transformation andhelp you stay competitive. Webex Cloud-Connected UC is a suite of cloud services that help optimize Cisco Unified Communications Manager (UCM) service performance by providing business metrics and operational workflows through the Webex cloud, such as certificate management and troubleshooting for all clusters, for both UCM and UCM Cloud. Cisco grants to Customer and to Customers end customer a limited, non-transferable, non-sublicensable, internal use, license to use the executable version of Portal, any CMSP Tools, and any software provided by Cisco as part of the Services (either installed on Customers or end customers premises or available via software as a service) only to the extent and duration reasonably required to receive the Services. Government-defined architecture and SLAs: The architecture based on FedRAMP security requirements. If there is a conflict between this Service Description, any Supplement(s), an Ordering Document, the Agreement, the following priority will apply (from highest to lowest): (a) any Ordering Document, as applicable; (b) this Service Description; (c) any Supplement(s); and (d) the Agreement. The Activation date will be provided in the Transition Plan. Use the components of the automation toolchain to efficiently provision, configure, and manage the services that support your apps. 3.5 License. The Cisco QuoteCollab tool assists system engineers with sizing, configuration, and quoting of on-premises and hybrid deployments with between 500 and 10,000 users or endpoints. English . Webex Cloud-Connected UC is a suite of cloud services that help optimize Cisco Unified Communications Manager (UCM) service performance by providing business metrics and operational workflows through the Webex cloud, such as certificate management and troubleshooting for all clusters, for both UCM and UCM Cloud. see Configure MRA Access Control in the Mobile and Remote Access Through Cisco Expressway Deployment Guide (X14.0) . Total Service Time equals the average number of Knowledge Workers connected to the System in a Measurement Period, multiplied by the total number of minutes in a Measurement Period (calculated by multiplying 60 (minutes) by 24 (hours) by the number of calendar days in the Measurement Period). Summary: Cisco will manage the deployment of technical changes to the Managed Elements (e.g., configuration changes) in end customers environment. Benefits for CUCM customers: Better cash flow through monthly and annual billing options (vs. pre-pay) Additional functionality included - SRST, Webex Teams (depends on user type) If applicable, Customer will return all Cisco-owned hardware and software licensed for the receipt of the Services (e.g., CMSP Tools). For more details, refer to https://www.cisco.com/c/dam/en/us/products/collateral/unifiedcommunications/unified-communications-licensing/presentation-c97-739389.pptx. The Ordering Documents will contain any minimum term or minimum Charges commitment associated with the Services. The Services for Cisco UCM Cloud consist of the monitoring, management, and troubleshooting of the core UCM Cloud applications specific to the customer configuration, and if applicable, certain in-scope third party integrations and/or applications used in connection with the UCM Cloud and identified in the Ordering Document for the relevant end customer (for purposes of this Service Description, the Managed Elements). Cisco will implement the standard configuration including a PSTN dial plan. FLEX 3 is the new model to purchase CUCM onpremises licenses and support. 3.8 Confidential Information. Standard configuration support and self-service onboarding. To add a third-party SIP phone in CUCM, follow these steps: Step 1 Configure an end user in CUCM and specify the digest credentials. From anywhere? MACD services on a custom configuration created by Customer may be subject to additional terms and charges. UCM Cloud Unified CM Cloud is a Cloud Calling solution that is hosted and operated by Cisco, and delivered and managed by the partner. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services and complementary third-party equipment in easy, predictable payments. In addition to Service Delivery Management, Cisco and Customer will implement a governance function with the following goals: discuss alignment of the services to Customers business needs and this Service Description, identify opportunities to improve the Services (e.g., increase quality or reliability), resolve disputes, highlight new Cisco technologies, any Services renewals or extensions, identify market and technology trends related to the Services and similar matters. 01-29-2013 The following documents and resources provide system-level design models, guidelines, and recommendations for deploying Cisco Collaboration and Unified Communications solutions. A valid login account is required to access them. 3.6 Security and Data Privacy Program. Basic license: supports one device, including all Essential devices, plus basic (voice and video) call control features. Alternatively, Cisco UCM Cloud and Webex Calling Dedicated support more legacy Cisco devices than Webex Calling, which requires specific devices in order to connect. Expand your capacity with the SX Series, a powerful and flexible platform designed for integrators. Cisco will determine the average number of Knowledge Workers for the relevant Measurement Period based on the information included in the Management Information (MI) report provided to Customer. 3.9 Subcontractors. From collaboration and cloud, to network and cybersecurity, we are uniting the most innovative technologies for the benefit of governments and their citizens. If a single Incident results in Cisco missing more than one Service Level, Customer may claim one Service Level miss and Service Credit of its choosing. Constantly monitored: Continuous scanning against a database of current global security vulnerabilities. 1. For Centralized IM&P deployment, please refer https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/12_5_1/cup0_b_config-and-admin-guide-1251/cup0_b_config-and-admin-guide-1251_chapter_01000.html. Dubber integrates with CUCM whether it's cloud, hybrid or hosted. . Except to the extent caused by Cisco, Customer will be responsible for any loss, theft or damage to the CMSP Tools until they are returned. Repeat steps 5-7 for each network available via Auto VPN and Client VPN if applicable. Improving reliability: Reduce costs, improve efficiencies, and streamline workflows with the proven technology, built for government use that Cisco UCM Cloud for Government delivers. 3.1 Definitions. This SLA will start on the on its effective date and will automatically terminate with the termination or expiration of the Service Term. b) Cisco will not provide Services for any Managed Elements that are unauthorized (e.g., grey market, not properly licensed, etc.) To help you choose the correct IMP VM configuration, see 'IM and Presence Service Deployment Sizing' in 'Configuration and Admin' at https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html. Click the "Add another route" button at the bottom of the route table. Cisco may collect data on Customers usage of the Services in order to maintain, improve, market, or promote the Services. With Cisco Unified Communications Manager (UCM) youcan. FedRAMP provides a cost-effective, risk-based approach for the adoption and use of cloud services by U.S. government agencies. Why do this? Outputs: Successful end-user onboarding test. Cisco will be responsible for maintenance of CMSP and CMSP Tools with reasonable access and on-site assistance provided by Customer. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Outputs: Service Request reporting, Service Request catalog, Management of customer-premise managed elements. Click the "Edit" button. . Cisco UCM Cloud to Webex Calling: Head-to-Head . 4. a. The Services are provided based upon practices recommended by the Information Technology Infrastructure Library (ITIL). This document describes the pricing, licensing structure, and ordering processes for Cisco Customer Care Solutions, including Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), and various other customer care applications. The CMSP uses cloud-based components to process Managed Component data to provide the Services. Cloud and Systems Management > 2. for those Managed Elements that do not have a valid Cisco support and maintenance agreement. For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (i) commence upon the earlier of (a) Ciscos detecting the outage or (b) Ciscos logging an Incident ticket upon Customers notice to Cisco of the outage with sufficient information for Cisco to confirm the outage; and (ii) end when the Core Services are fully restored. For more details, refer to https://www.cisco.com/c/en/us/buy/smart-accounts/software-licensing.html. Cisco Collaboration Flex Plan Ordering Guide Cisco Webex is an amazing tool, but navigating Cisco can get a little confusing sometimes. From the customer view in Control Hub, go to Services > Connected UC. If the Ordering Document does not contain a minimum commitment, Customer may not terminate the Services for convenience, even if the Agreement allows it, unless expressly provided in the Ordering Document. Instant messaging and presence: With Cisco Jabber, you can get the information you need faster and more efficiently by making your availability known to other team members. Solved: Unified Communication Ordering Guide for release 10.0 - Cisco Community Technology & Support For Partners Customer Connection Webex Events Members & Recognition Cisco Community Technology and Support Collaboration, Voice and Video IP Telephony and Phones Unified Communication Ordering Guide for release 10.0 3346 Views 0 Helpful 3 Replies Not really sure if such a list exists for the newer versions of CUCM , apparently there used to be a program called (CTDP) to enable 3rd party vendors to test and verify the interoperability of their end points with CallManager and CallManager Express during the callmanager 5.0 days, looks like it was scrapped later on for phones. those Devices not considered Managed Elements) by Cisco will be without any warranties or continuing obligations of any kind. The documentation set for this product strives to use bias-free language. b. Cisco is the . (a) If Customer has prepaid for the Services, Cisco will invoice Customer on or after the effective date described in the applicable Ordering Document (the Effective Date). If Customer fails to perform its responsibilities or if an exclusion (listed in Section 1.9 below) applies, Cisco will be excused from performing the Services (including achieving any Service Levels) to the extent, and for the duration that Customers failure to meet its responsibilities reasonably prevents Cisco from performing its responsibilities. Order a-la-carte upgrade SKUs along with SWSS. 7. (For eg: analog phone, ATA 186, ATA 187, Cisco 3905, Cisco 6901) . For the avoidance of doubt, Service Request Units may not be used to offset the additional monthly Charges associated with such an increase in the total number of Managed Elements. less than 10) are affected. Plus, open an instant-messaging session, make a phone or video call, or start a Webex meeting from your mobile device with just one click. Customers must create a Smart Account. Securing collaboration: Cisco UCM Cloud for Government gives you the security of a FedRAMP-authorized cloud data security service, backed by our industry-leading cybersecurity. If Customer fails to notify Cisco of a dispute in that time, the Performance Report will be considered final. Additionally, Cisco will review and provide a report on the number of MACDs performed. As noted below, some Services components may have additional requirements. It empowers you with: Voice and video: Industry-leading calling based on Cisco Unified Communications Manager (UCM) enables a full set of telephony services, including voicemail and integrated messaging for IP phones, mobile phones, or desktop clients. One or more of the following may be purchased via an Ordering Document as optional Service components in addition to the purchase of the Services: Infrastructure as a Service (IaaS) for Commercial. Collaboration solutions can include technologies for: voice and video communications, voice messaging, conferencing, instant messaging and presence, customer contact centers, business-to-business communications, PSTN access, and mobile and remote Internet access. Customer will make available to Cisco a single point of contact to work with Cisco and respond to any Cisco requests to verify Service Level performance. 1. Should the number of MACDs being requested and performed exceed the monthly entitlement, Customer agrees to pay for the overage at the current published Simple Service Request rates. It delivers people-centric user and administrative experiences while supporting the full range of collaboration services including, video, voice, instant messaging and presence, messaging, and mobility on Cisco as well as third-party devices. Summary: Cisco will support the standard default configuration as part of UCM Cloud as provided in this Service Description. Cisco Community Technology and Support Collaboration IP Telephony and Phones Ordering Guide for CUCM Options 2647 0 3 Ordering Guide for CUCM Go to solution johnson_cheng Beginner Options 01-29-2013 10:57 PM - edited 03-16-2019 03:25 PM Does anyone know where to download the ordering guide on Cisco.com? More information on Ciscos security and privacy policy can be found here: https://www.cisco.com/c/en/us/about/trust-transparency-center/data-protection.html . UCM Cloud Get started with UCM Cloud Section Overview UCM Cloud overview Where is UCM Cloud available UCM Cloud data center locations Customer may not transfer, sell, or assign any Service Credits. Customer is solely responsible for determining the capacity necessary to support an Application. I would like to run CUCM in my homelab and not have to rebuild it every 90 days. For further details, refer to Cisco UCM Cloud Partner Onboarding Guide. Industry-leading collaboration tools Cisco UCM Cloud for Government provides secure, reliable cloud-based collaboration that scales as needs change. Cisco UCM Cloud for Government is FedRAMP-authorized. Starting with CUCM 12.0 and continuing with CUCM 12.5, only Smart Licensing is supported. Application-based policy enforcement and management: Configurations and user roles are set on the per-application level. Each party will use commercially reasonable efforts to procure all such cooperation from its own subcontractors and suppliers. 1.4 Scope of Additional Services. We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. To learn more about FedRAMP, visit fedramp.gov. Outputs: Hosted and managed virtual machine(s), Service transition- Planning and Support (applicable only to the extent agreed and described in an Ordering Document). This article will hopefully help give you a better understanding of the ordering process and the included components for each service for Webex. There are four urgency levels. Once the request is validated and Service Credit is issued, Customer may use that Service Request be applied to a particular Cisco Managed Services invoice. By standardizing on security assessment, authorization, and continuous monitoring for cloud products and services, this program delivers costs savings, accelerated adoption, and increased confidence in security to U.S. government agencies that are adopting cloud technologies. Plus use Cisco Intelligent Proximity to integrate telephony features with personal mobile devices. It helps determine application and hardware sizing as well as how to place the virtual machines together on the Cisco Unified Computing System (UCS) servers ultimately determining how many UCS servers are required for the solution. It also provides links to a number of ordering and quoting tools. This Service Level Agreement (SLA) describes Ciscos performance targets for the Technology Services, as described on Attachment A (Service Levels) and the Service Credits Cisco will provide Customer if Cisco fails to meet the Service Levels (Service Credit). This table provides a high-level plan of required activities for successful onboarding and activation of a customer onto Cisco UCM Cloud. From versions before version 9 (DLU) upgrade to Smart Licenses: Order a-la-carte upgrade SKUs based on an LCU report from the classic server, Add SWSS. On the UC Management card, click Agent Install Files . the services for cisco ucm cloud consist of the monitoring, management, and troubleshooting of the core ucm cloud applications specific to the customer configuration, and if applicable, certain in-scope third party integrations and/or applications used in connection with the ucm cloud and identified in the ordering document for the relevant end Availability: The IaaS is available from the Geographies and Locations listed in the table below. Low/Notice: Non-critical business function is degraded. 6. Product overview. Summary: Cisco will manage the end-to-end lifecycle of Problems. Cisco Smart Licensing data sheet: https://www.cisco.com/c/en/us/products/collateral/software/smart-accounts/datasheet-c78-743940.html. Read, Cisco Unified Communications Manager Cloud, View with Adobe Reader on a variety of devices. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. Start a conversation Cisco Community Technology and Support Collaboration Other Collaboration Subjects CUCM in AWS Amazon Web Service Cloud 5871 25 7 CUCM in AWS Amazon Web Service Cloud DrVoIP Beginner Options 02-08-2017 06:31 AM - edited 03-13-2019 09:46 PM I am attempting to export a CUCM Virtual Machine image to an AWS EC2 instance. In addition, Cisco reserves the right to charge Customer for expenses, costs, or time incurred, caused by Customers failure to perform its responsibilities. Exclusive Remedy. Cisco will comply at all times with applicable law related to Ciscos collection and use of the data above and will use reasonable physical, technical, and procedural means to protect the Systems Information that contains Personal Data in accordance with the Cisco Online Privacy Statement, which is made available at https://www.cisco.com/c/en/us/about/legal/privacy-full.html or such other site(s) as Cisco may publicly communicate from time to time. 7. UC Manager is the industry leader in enterprise call and session management platforms, with more than 300,000 customers worldwide, and more than 120 million Cisco IP phones and soft clients deployed. Any Service Credits paid by Cisco under this SLA will count toward the limitation of Ciscos liability under the Agreement. With any device? Licenses are Smart Entitlements. It includes Webex Room 55 and Webex Room 70 Kits and Webex Boards that are fully integrated systems you can deploy with on-premises or cloud solutions. 3.4 Compliance with Laws. significantly increased number of Incidents), Cisco may charge additional charges to address such items until the recommendations are implemented. The DX Series delivers quality collaboration with anyone, anywhere in the world. 7.1. What if you could collaborate more effectively with customers and partners on any network? You can also add a display to the Webex Room Kits to create additional arrangements. Note, Cisco-created custom configurations are subject to separate terms and may incur additional charges. Total Qualifying Outage Time equals the aggregate sum of the downtime attributable to all Qualifying Outages during the Measurement Period. Don't worry, we are here to help. 5.3. To the extent that Customer makes any change to the number of Managed Elements from the number of Managed Elements quoted/priced in the applicable Ordering Document, the monthly Charges for the Services will be adjusted accordingly. Monthly reviews of security stature with sponsoring agency. Cisco will issue reports under this SLA as described below: 5.1. (b) If no invoicing terms are provided in the Ordering Documents, the Charges will be pro-rated for the number of years (and/or any portion of a year) of the term and paid annually in advance. All rights reserved. Rights to terminate for material breach are provided in the Agreement. Cisco Unified Communications Manager (CallManager), View with Adobe Reader on a variety of devices, https://www.cisco.com/c/en/us/products/collateral/software/smart-accounts/datasheet-c78-743940.html, https://www.cisco.com/c/en/us/buy/smart-accounts/software-licensing.html, https://www.cisco.com/web/ordering/smart-software-manager/index.html, https://www.cisco.com/web/ordering/smart-software-manager/smart-accounts.html, https://www.cisco.com/c/dam/en/us/products/collateral/unifiedcommunications/unified-communications-licensing/presentation-c97-739389.pptx, https://software.cisco.com/#SmartLicensing-LicenseConversion, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/12_5_1/cup0_b_config-and-admin-guide-1251/cup0_b_config-and-admin-guide-1251_chapter_01000.html, https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html, https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-ucm-im-presence.html, https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-guides-list.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/design/guides/PAdocs.html?dtid=osscdc000283. Improve load balancing, security, performance, and management to deliver fast, uninterrupted access to your applications. For example, certain Third-Party Managed Elements may only be monitored for availability (sometimes called up/down) with limited additional Services provided. Product overview What if you could collaborate more effectively with customers and partners on any network? 5.4. The Sizing Tools estimate resource utilization and hardware requirements for the solution. 1.3 Connectivity. As a part of this, Cisco will proactively perform activities aimed at identifying and resolving Problems before Incidents occur. Cisco UCM Cloud for Government supports the following endpoints. Learn more. 8821 and 8831 not supported. Download the guide Get a deeper insight. If Customer wishes to add new Devices as Managed Elements and there is no true-up, audit, rate card, or similar provision in the Ordering Document, the parties will follow Ciscos standard change request process. If you're a partner see recent VoE/PIW webinars. Summary: Customer may order infrastructure capacity that is hosted and managed by Cisco on which Customer may deploy Cisco applications or Cisco-approved third-party applications (Applications) for use in conjunction with the provisioning of Ciscos UCM Cloud. Cisco UCM Cloud capabilities Migration to the cloud This enterprise-grade dedicated cloud calling and collaboration solution provides a simplified, enterprise-class migration path for existing on-premises deployments. A proven and trusted partner: With over 20 years of cloud services experience. To the extent reasonably requested by the other party and permitted by Applicable Law, each party will provide reasonable assistance to, and communicate and cooperate with, the other party, as well as to any subcontractor or supplier that provides services to such other party in connection with the Services. If the Service Term ends and Customer has Service Credits, those Service Credits will first automatically be applied to any outstanding invoices or amounts due. Performance Measurement. d) Troubleshooting Incidents that predate Service Activation. Use these resources to familiarize yourself with the community: Regards Capacity Options: Customer may order infrastructure capacity in increments of 1vCPU, 4GB memory, and 100GB storage-no subdivisions, substitutions, or oversubscriptions are provided- as described in the applicable Ordering Document. The Cisco Collaboration Sizing Tools assist system engineers with hardware sizing of large or complex Cisco Collaboration System solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. Refer to this link in order to change IP address to the . For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Any MACDs not consumed within the monthly period will expire and not roll over to the next month. or LDOS, unless expressly provided in the Quote(s). Cisco Smart Software Manager satellite https://www.cisco.com/go/smartsatellite. Todays workplace challenges the collaboration environment in unprecedented ways. It is a combination of Cisco Unified Communications applications on the Cisco Unified Computing System(Cisco UCS) that offers midsize customers' business agility and reduced TCO through server consolidation, operational efficiency and . 8. It's expected that the partner is fully integrated into UCM Cloud prior to onboarding a customer. The Cisco Flex calling plans offer: Access to full-stack, enterprise-grade cloud collaboration with cloud calling, teams, meetings, customer care, and integrated devices. Term. 3.3 Order of Preference. Dedicated deployments: Feel confident that sensitive data is securely contained in U.S. data centers which are accessible by U.S. citizens only. Any bulk MACD requests (10 or more of the same action) should be submitted as a single bulk request and will be separately priced. Individualized: A single or few users (e.g. 3.2 Related Documents. How Cisco UCM Cloud for Government helps government. Change types supported by Change Management are Emergency Changes, Normal Changes, Custom Changes, Standard Changes, and Informational Changes. There is a probable significant financial impact to end customers business. Supported Open Virtual Appliances (OVAs) and their associated characteristics (vCPU, vRAM, vDISK, and vNIC) can be found at the https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-ucm-im-presence.html. https://supportforums.cisco.com/thread/2162113. Customer will provide and maintain sufficient connectivity (including, without limitation, any required local circuits, cross connects, and hardware) to Ciscos NOC. Customer must maintain a valid support and maintenance agreement for all Managed Elements. Cisco Unified Communications Manager Cloud . A FedRAMP-authorized collaboration solution, Voice, real-time video, and information sharing. Cisco will comply with applicable laws, rules and regulations, including, but not limited to, all applicable export control laws and regulations. Download Blog Imagicle applications for your Webex Calling. 1.11 Cisco Recommendations and Changes. Ronak Patel Outputs: Integration and API specification. Consistent reliability and security: With operations and applications, regardless of where they reside. The Charges listed in the Ordering Document reflect a charge per Knowledge Worker and per Common Area Device (each, a Subscriber) per month. Basic : supports one device, including all Essential devices,plus basic (voice and video) call control features. This information may not be used for any purpose other than in connection with Customers and end customers use of the relevant Services provided by Cisco. This release will further extend Cisco Unified Communication Managers leadership through features that enrich user experiences, simplify administration workloads, enhance security while providing pathways for customers to migrate to cloud collaboration. However, providing proven and reliable collaboration tools with advanced levels of security required by the U.S. government can be a challenge. Outputs: Recommendations, meeting agenda, draft Change Request, performance reports, Summary: Cisco will manage the deployment and lifecycle of security certificates for UCM Cloud. Blog Imagicle UCX Cloud Suite lands on Cisco GPL S+. With any device? If Customer uses all of its available SRUs, then Customer may purchase additional SRUs. Cisco Unified Communications Manager (UCM) Cloud for Government unites Ciscos industry leading collaboration services (voice, video, instant messaging, presence, mobility, and conferencing) from the Cisco cloud, with built-in U.S. government-level security to give agencies the power to collaborate securely with anyone, anywhere. Termination. U.S. government-defined Service-Level Agreements (SLAs) are used resolving security events. Customer will be entitled to claim Service Credits for Ciscos failure to achieve the Service Levels (subject to this SLA). MACD services are outlined in the UCM Cloud Enterprise Cloud Service MACD Service Catalog. 7.2. With Cisco UCM Cloud for Government, agencies like yours can empower personnel to share more ideas; make smarter, more informed decisions; and provide better outcomes to citizens. The following documentation provides additional technical information about deploying Cisco Unified Contact Center solutions. P3: Cisco and Customer are willing to commit resources during Standard Business Hours to restore service to satisfactory levels. The initial Geography and Location for a particular end customers infrastructure will be indicated in Customers Ordering Document. We offer: Industry-leading collaboration: Built to meet stringent federal security requirements. Webex creates more intelligent and versatile video-collaboration rooms. How to upgrade to a Smart-License-enabled version without a SWSS contract. End-to-end encryption: FIPS 140-2 validated cryptography for secure communications. Below is a description of the standard services included as part of the Services, to the extent applicable based on the service components ordered. 3.10 Order of Preference. Webex Meetings, a FedRAMP-authorized Service, lets your team talk face-to-face across different geographies, reducing travel needs and empowering everyone with the same information, at the same time, for better decision making and outcomes. Summary: Cisco will provide CMSP integration points to allow Customers IT Service Management (ITSM) system to communicate with the CMSP to facilitate the exchange of tickets, status updates, and related information. If specified in the applicable Ordering Document, this Service Description will be deemed to incorporate by reference one or more of the Supplements for Cisco Managed Services (e.g., Voice Collaboration). Cisco Smart Accounts: https://www.cisco.com/web/ordering/smart-software-manager/smart-accounts.html. Purpose and Scope. P2: Cisco and Customer will commit full-time resources during Standard Business Hours to resolve the situation. 5.2. 1.13 General Customer Responsibilities. You must be a registered Cisco partner to access the. 3. Voice and video Critical: Primary function is stopped with no redundancy or backup. Is the ability to connect in a secure way your onpremises UC components (CUCM, CUCM IM&Presence, Unityconnection) to Webex Control hub. Exceptions. Does anyone know where to download the ordering guide on Cisco.com? Integrator will be responsible for obtaining appropriate agreements with end customers reflecting the terms of this Service Description, as well as the terms of UCM Cloud, including an obligation to perform responsibilities as required by this Service Description. Customers applicable Ordering Document(s) will list the aggregate number of SRUs purchased. Jabber is an application that provides presence, instant messaging, voice, HD video, voice messaging, desktop sharing, and conferencing from your Windows PC, Mac OS, iPhone, iPad, and Android devices. Summary: Cisco will manage customer-premise Managed Elements (e.g., Gateways) identified in the Ordering Document as described in this Service Description. Refer to the Cisco Unified Communications Solution Ordering Guide for a list of all orderable parts. There are no warranties associated with these items outside of their use as part of the Services. Cisco UCM Cloud is part of Cisco's cloud calling portfolio powered by Cisco's call control engineCisco Unified CM. Cloud. UCM has a rich feature set that supports calling, mobility, conferencing, and messaging features. They can install the CUCM on-premises. Learn more about how Cisco is using Inclusive Language. b) Ability to submit and monitor Incident Tickets; and. Additional new licenses may be ordered. The maximum and aggregate Service Credit amount will be five percent (5%) of the Monthly Service Charges paid by Customer for the Services for the relevant Measurement Period. This initial configuration will have a fixed structure and naming convention that facilitates the onboarding of future devices and future self-service capabilities. System means the collective Cisco-provided components located in the Ciscos data centers and used by Cisco to provide the Services to Customer. This document (this Service Description) describes the Service features, components, and terms of the managed services (Services) Customer will purchase from Cisco to support Ciscos Unified Communications Manager Cloud (UCM Cloud). We and our partners store and . With Cisco UCM Cloud for Government, you shift from a Capital Expenditures (CapEx) model to an Operating Expenses (OpEx) financial model by paying for what you need. Table 1 lists major features in Cisco Unified Communications Manager Version 12.5, Table 1. This singular trend is helping governments improve response times, increase information sharing, and create better outcomes for employees and citizens alike. c) Ability to submit and monitor Service Requests and MACD. 03:25 PM. Check CUCM price from the latest Cisco price list 2022. menu. (d) Ciscos rights to invoice for the charges for the Services and Customers obligation to pay will not be affected by (i) any delays caused by Customer or end customer (or anyone acting on behalf of Customer or end customer), (ii) Customers or end customers failure to perform or delay in performing its obligations under this Service Description or the UCM Cloud Service Description, or (iii) Customers failure to issue a purchase order. Cisco will provide to Customer a report on the Service Level Performance for the relevant Measurement Period within thirty days of the end of each Measurement Period (PerformanceReport). These components are hosted in a secure data center with at least one redundant system. The CMSP will be the system of record for the Services. Build and scale differentiated video-conferencing rooms to meet the needs of your organization; from small huddle spaces to large, customized board rooms. NOTE When you are configuring the third-party SIP phone in CUCM, a dummy MAC address can be specified. 5. 12-06-2019 01:01 AM. The specific capacity purchased by Customer will be documented in a written Ordering Document between the parties. Unless otherwise agreed in writing by the Parties, Cisco will use its standard processes and tools for measuring its performance and determining whether the Service Levels were achieved. 1.14 Exclusions. Customer will comply, and Customer will ensure that Customer will agree to comply, with all applicable laws, rules, and regulations related to the receipt and use of the Services and will obtain all approvals and licenses required by any third parties related to the Managed Elements, Customers or end ccustomers locations, systems, software, and network as are reasonably necessary for Cisco to provide the Services. If there is a conflict between this Service Description, an Quote, the applicable Agreement, How Cisco Provides Services, or any Supplement to this Service Description, the following priority will apply (from highest to lowest): (a) any Quote, as applicable; (b) any Supplement(s); (c) the Service Description; (d) How Cisco Provides Services; and (e) the applicable Agreement. c) Any incidental management of Devices (i.e. This SLA only applies to Cisco UCM Cloud Enterprise Service, may be found at the following location: https://www.cisco.com/c/en/us/about/legal/service-descriptions.html, or this SLA will be attached to the agreement to which they apply. They are available to Cisco employees and partners only, and a valid login account is required to access them. References to Cisco in this Service Description shall include its subcontractors, as applicable. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Service transition managed component activation (applicable only to the extent agreed and described in an ordering document). 2022 Cisco and/or its affiliates. Any failure by Cisco to meet the Service Level and/or KPI will be excused to the extent caused by: a) A material act or omission of Customer in breach of the terms and conditions of Agreement or Service Description, including, any Supplement or Exhibit; b) Customers failure to perform its responsibilities in the Service Description (including the referenced How Cisco Provides Services), the Agreement, the Ordering Document, or as mutually agreed in writing. 03-16-2019 Cisco CUCm integration with genesys not updating Cli while call transfer Hi we have integrated call Manager 12.5 with Genesys TS server, when we transfer call from CUCM register endpoint to Genesys over sip trunk, they are not updating CLI, can anyone have idea what change need to do for CLI update. (For example: Cisco 6911, Cisco 6921) the above link is for 10.X but license definition and usage will be same. From v9, v10, and v11 (user-based licensing) upgrade to Smart Licenses. High-level features in UCM Version 12.5, Quick device add and Unified Device Template Enhancement, Multi-device login consistence between EM and EMCC, Encrypted Message Archival for Chat Messages, CUCM Network Based Recording (NBR) to support Multi-forking, Smart Licensing Specific License Reservation, Cisco Unified Communications Manager Cloud (UCM Cloud), Ordering Cisco Unified Communications Manager Version 12.5. With unlimited voice cloud storage, scale up as your business grows and save on hardware and maintenance costs. Cisco will operate on Customers behalf to obtain support for UCM Cloud and request replacement hardware or software, including coordinate the delivery of the replacement Managed Elements. 1.1 Managed Elements. Summary: Cisco will help identify, troubleshoot, and restore normal operational functionality of the Managed Elements UCM Cloud (and Managed Elements, if in scope) if an Incident is detected or reported by Customer. Learn more and schedule the lab: Cisco Unified CM Cloud Migration Assistant Lab v1 Resources Visit the Cisco dCloud help page: https://dcloud-cms.cisco.com/help Access all available Cisco dCloud content: https://dcloud.cisco.com Contact Us: https://dcloud-cms.cisco.com/help/dcloud-collaboration-contacts Talk about it on the dCloud Community View with Adobe Reader on a variety of devices, Cisco Collaboration Sizing Guide for Collaboration System Release (CSR) 14, Cisco Collaboration System 12.x Solution Reference Network Designs (SRND), Cisco Collaboration System 11.x Solution Reference Network Designs (SRND), Cisco Collaboration System 10.x Solution Reference Network Designs (SRND), Real-Time Traffic over Wireless LAN Solution Reference Network Design Guide, Cisco Collaboration 9.x Solution Reference Network Designs (SRND), Cisco Unified Communications System 9.0 SRND, Cisco Unified Communications System 8.x SRND, Cisco Collaboration Preferred Architecture (PA) documentation, Other Cisco Collaboration Systems Release documentation, Cisco Unified Communications Manager product documentation, Cisco Business Edition 7000 product documentation, Cisco Business Edition 6000 product documentation, Cisco Unified Communications Manager Express product documentation, Cisco Unified Contact Center Enterprise Solution Design (SRND) Guides, Cisco Unified Contact Center Express Solution Design (SRND Guides, Cisco Unified Customer Voice Portal (CVP) Solution Design (SRND) Guides, Cisco Unified Intelligence Center Solution Design (SRND) Guides, Cisco Unified Contact Center Enterprise product documentation, Cisco Unified Contact Center Express product documentation, Cisco Unified Customer Voice Portal product documentation, Cisco Unified Intelligence Center and Intelligence Suite product documentation, Cisco Customer Care Solutions Ordering Guide, Unified Communications Manager Version 11.5, Unified Communications Manager Version 12.0, Unified Communications Manager Version 12.5, Unified Communications Manager Version 14, Unified Communications System Release 8.5, Unified Communications System Release 8.6, Unified Communications System Release 9.0. A broad selection of endpoints: For all types of users and use cases, including Ciscos industry-leading voice and video endpoints, plus Cisco Jabber. Ensure end-to-end visibility into your application portfolio, so you can spot and fix issues. Secure and reliable cloud service solutions and implementations (supported by certified channel partners) The flexibility to add a range of on-premise and cloud system . Audience This is a technical document intended for telecommunications engineers with the purpose of configuring both the Ribbon SBC and the third-party product. Turn off the TFTP service on the Publisher Access Cisco Unified Serviceability -> Control Centre Feature Services -> Select TFTP and stop the service. Support policies will be updated closer to CSR 12.5 FCS. Summary: Cisco will make available a support desk to Customers IT staff to troubleshoot Managed Elements the UCM Cloud Service and Managed Elements (if in scope). We and our partners store and/or access information on a device, such as cookies and process personal data, such as unique identifiers and standard information sent by a device for personalised ads and content, ad and content measurement, and audience insights, as well as to develop and improve products. Third-party reviews and audits upon FedRAMP authorization: Regularly audited by an independent FedRAMP third-party assessment organization. Plus, weve sold more than 100 million phones and deliver more than 30 billion Webex meeting minutes every month. For more information on installation or upgrading from older versions of Unified Communications Manager, visit: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-guides-list.html. In addition, Cisco can provide optional services to support an end customers use of UCM Cloud, as well as voice gateways and similar devices as a Managed Component for an additional fee. Using Cisco Webex and the. For further details, refer to Cisco UCM Cloud Partner Onboarding Guide. This Service Description is meant to be read in conjunction with the Cisco UCM Cloud Service Description. 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